Service Owner

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

Service Owner
It is not every day that someone launches a new mobility brand, but that’s not what’s unusual about Lynk & Co. We are re-defining the entire experience of buying, owning and using a car. Join our global customer engagement team, based in Gothenburg!

What you'll do

- Develop and oversee Customer Support for payments, credit checks and orders. You will also ensure our ability to support our customers with car sharing
- Cooperate with our external partners for loans and leasing (in SE, NL, DE, IT, ES, BE and FR) to facilitate a smooth and simple customer experience
- Service (blueprint) design. Secure front- and back-end processes needed to create the desired customer journey experience for several of our support domains.
- Refine the voice of the customer, associated KPIs and the implementation of customer satisfaction measurements and follow-up on feedback to further improve the experience
- Secure our knowledge management to support our advisors with valuable information and our customers with relevant FAQ answers for smooth operations
- Identify backlog items for service development; including level of back-end automation, level of front-end self-service and process complexity to ensure the best customer experience


What you should have

- A passion for customer-centric design
- Previous experience in customer service operations
- Ability to understand complex structures and communicate them in a simple way
- A structured and organized way of working
- A toolbox of knowledge and skills for process design, preferably with some applied experience in customer service
- Perhaps also a degree in economics, systems engineering, user experience development or similar. But a lot of talent can also be enough.
- Comfortable with verbal presentations and tools like Visio, Figma, Excel, Jira, PowerPoint


What we offer

Sure, we have all the basics in place like pension and insurances, wellness allowance, and flexibility in where and when you work. But that's not the reason you choose us… You want to work with us because you will:

- Be part of a global and diverse team, with teammates from over 26 countries and a 50/50 gender split
- Be part of a fun work culture with high team spirit. People really enjoy their teams and get along well with their teammates. There’s a running club if you’re into that sort of thing, Mario Kart tournaments, lunch dance sessions, after work get together etc.
- Be part of creating something new that has never been done before. The pace is fast and it is never boring!
- Get the best of both worlds: a start-up atmosphere with the support of an established organization
- Make a difference. We're a lean team with a flat hierarchy, so every contribution has a direct impact


Working for Lynk & Co

We are a rapidly expanding global mobility brand. We offer a culture of personal
development and role growth. You will have the pleasure of working in a fast-paced
environment with a team that punches considerably above its weight.

Being a Service Owner at the Lynk & Co Global Engagement Centre, you are a collaborator, original thinker, and a problem solver at heart. Your imagination is as important as your expertise. You are an open-minded rebel who loves to challenge yourself and the norms!

Sounds good? Well, then we want to hear from you.

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

We are hiring three Service Owners to be responsible for different processes:

- Payment and Ordering
- Long-Term Leasing and Loans
- Insurance Support and Roadside Assistance


If you apply, you will be considered for all three roles, unless you specify an interest in a particular area.

We look forward to receiving your application as soon as possible, but latest July 15, 2021. We will do ongoing selection of candidates during the application period, so don't hesitate to submit your application early if you're interested.

If you want to learn more about the position, please reach out to Maria Rodelius, Customer Interaction Manager at maria.rodelius@lynkco.com. If you have any questions about the recruitment process, please reach out to Matthew Venick, HR Specialist/Recruiter at matthew.venick1@lynkco.com.

To learn more about us, check out our (https://www.lynkco.com/en/) and follow us on (https://www.linkedin.com/company/lynkco/) and Facebook (https://www.facebook.com/lynkco.global/), or if you want to watch our film from our reveal you can see it here (https://hello.lynkco.com/)