Service Owner

Service Owner Intelligent Automation, Core Business Supply SCD
We are on the journey to transform our digital capabilities, bringing core business processes, people, data & technology together - an enabler for IKEA to become an even better home furnishing company in the future. A journey that needs passionate people who embrace change, dare to question, and want to make a difference. If that sounds like you, come and join us. Together we can do great things.
We’re doing some amazing things in IKEA Supply; therefore, we need some amazing people – this position is not an exception.
About You
To be successful in this role, we believe you have:
Experience of IT/Technology service operations and management including release management
Knowledge and experience of toolsets used to manage and monitor applications and infrastructure
Familiarity with Intelligent Automation technologies (RPA, RDA, AI, ML, Chabot etc.) and tools (UiPath & Microsoft Power Platform)
Ability to work in a culturally diverse and inclusive environments
Ability to work well within a multi-disciplinary team structure, but also independently
Good written and verbal communication skills

You should also be able to make advanced technical solutions understood and embraced by both technical and non-technical co-workers.
As a person you are appreciated for collaborative spirit and how you lead with strong focus on both technology and people. You create impact and inspiration regardless of function or formal reporting lines.
The IKEA culture and values are crucial for our business and day to day work life. For you to thrive and grow with IKEA it’s important for us that you share our values! You can read more regarding our values and life at IKEA on our website www.ikea.com or just watch this video: https://bit.ly/ikea-what-if
About the job
The Intelligence Automation Centre of Excellence has the assignment to create value by providing automation solutions and simplify the life of our IKEA co-worker, working hand in hand with the business and product teams.
This position will cover essential duties and responsibilities:
Support all aspects of IT service delivery within the assigned area, e.g., operations, IT support and IT Service continuity management.
Lead and operate in all aspects of IT Service Delivery including ensuring compliance with legislations, policies, and other requirements.
Continually review and align license forecast and to ensure license compliance.
Secure that users have relevant, user friendly and reliable solutions that helps them achieve their business goals.
Arrange with business support including access management, user education, and troubleshooting and system operations.
Monitor service level fulfilment and act on deviations and risks.
Take responsibility for the life cycle management of assigned solutions.
Establish a continuous improvement plan for your solutions by evaluating and prioritizing controls and efficiency and effectiveness of IT process support together with stakeholders.
Co-ordinate & lead support team (Onshore/Offshore).
Ensure first & second level support.
Ensure a proper Vendor management approach.

In this role you will report to our Planning Manager in Data & Technology at IKEA Supply, under the leadership of our Intelligent Automation COE.
Are you looking for the challenge of your life? Come on board! You can find more information about our digital journey at Technology and Digital Career Hub at IKEA
About us
Inter IKEA Group brings together three core businesses: Franchise, Range and Supply. Together we work constantly to improve the IKEA home furnishing offer and make it more accessible for many people. You will be part of IKEA Supply and the Supply Chain Development organisation. IKEA Supply is responsible for securing that the product offer is produced and delivered to our customers. We lead the supply agenda across many functions and work together with all business areas, different business units, but also retail markets to secure customer availability in all markets and sales channels at lowest total cost.
Together, we create a workplace where everyone feels free to be themselves – to experiment, try new ways, and dare to ask, “What if…?” We believe in everyday personal growth and offer the opportunity to develop your career globally. At IKEA we have a vibrant culture where ideas are heard, where there is opportunity to learn new skills and where the goal always is "to create a better everyday life for the many people". We give down-to-earth, straightforward people the possibility to grow, both as individuals and in their professional roles. We offer this position in a fast paced, truly global environment with an endless supply of challenges and development opportunities.
Questions & Support? Let’s connect.
This position is located in Älmhult, Sweden or in Dortmund, Germany. Please also note that we do only handle applications in English and no applications coming in by email. We look forward to receiving your application at the latest November 30th, 2022.