Service Owner

Do you enjoy solving complex problems by taking new perspective using existing solutions? Then this might be the next step in your career!
Sandvik Mining and Rock Solutions are currently looking for a perceptive Service Owner to an interesting position. With us, you’ll be an active member in our Sales & Marketing IT Delivery team – a dynamic place where we get to engage with a wide group of stakeholders and sharing best practices with great co-workers, topical systems and an active customer segment!
What about the job?
In this position, you’re responsible for overseeing, managing and leveraging the entire lifecycle of investments in infrastructure and systems related to an IT service. You engage with the business to negotiate service scope, requirements and objectives in new and existing services. Talking to internal and external suppliers to establish delivery capability and contracts is part of your mission, and you follow up and report in service quality, performance, achievements and financial metrics. You act as a change agent to implement and manage quality improvement and ensure application governance models and processes are in place and adhered to. You’re also a key part in our service cost allocation and forecasting of future financials.
The location for this position is Sandviken, Sweden, Stockholm, Sweden, or Tampere, Finland and you report to the IT Operations Manager for Sales and Marketing within Sandvik Mining and Rock Solutions IT. Some travel may occur.
Who are you?
We’re looking for a self-directed, organized and proactive team player. You could be early on your path within service ownership or a seasoned professional – for us, it’s your attitude and personal qualities that really matters. We believe that you need experience in budgeting and financial reporting, ITIL processes, vendor and contract management as well as service KPI management.
You’re eager to learn new things as well as to mentor others in your domain of excellence. With good communication skills you have no problem to interact with stakeholders from different places and being a passionate networker and using your excellent collaboration skills you easily interact and build valuable relationships all over our organization. Ideally, you come from a previous role working in a global context with many stakeholders both in IT and business. Being part of a truly global environment calls for excellent skills in English.
Our culture
Our role is clear – through every action, every day, we make the shift and advance the world through engineering. We believe in an inclusive, equal and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results. Add fair and rewarding benefits, as well as many different career options. Are you intrigued? Visit our website, LinkedIn or Facebook page to get to know us further.
Application
Send your application no later than January 15, 2023. Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0048411).
As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.
Contact information
For further information about this position, please contact:
Pekka Jokinen, recruiting manager, pekka.jokinen@sandvik.com

Union contacts - Sweden
Per Hedman, Unionen, +46 (0)26-26 50 14
Fredrik Andersson, Akademikerföreningen, +46 (0)26-26 27 18
Linda Adamsson, Ledarna, +46 (0)26-26 16 01

For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.
Recruitment Specialist
Jessica Hill Holm
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2021, sales were approximately 41 billion SEK with about 15,600 employees.