Service Owner - Application Support Engineer

RIght now we are looking for a service owner - application support engineer for a consulting assignment to a costumer based in Stockholm.

Start: ASAP
End: 31/03/2024

Work load: 100%

The assignment will mostly be carried out on site but 30% remote work is allowed.

Responsibilities:

- Be accountable for that the service(s) over time deliver value and meet stakeholders expectations and business’ needs

- Ensure cost efficient, stable and sustainable service operation and delivery

- Performs defined tasks to monitor service delivery against service level agreements and reports on status

- Service life cycle planning and follow up: Service roadmap, demand and capacity management, and prioritizes improvements

- Keep information of the service(s) up to date

- Cooperate and agree deliveries with underpinning supporting services, solutions, functions and processes

- Analyze service and component availability, reliability, maintainability and serviceability in order to find possibilities to improve

Requirements:

- Challenge the status quo and find new solutions and promote innovation and new ideas

- Empower others to learn and grow

- Create partnership with and drive collaboration with internal and external parties

- Manage contracts and negotiations with external suppliers

- Influence decision makers and manage stakeholders in order to achieve service mission

- Lead cross functional teams

- Own and articulate end-to-end service requirements

- Understand customer and business needs and understand impact on services and priorities

- Understand and express the connections between larger business goals and service roadmap



Functional Knowledge:

- Service Life cycle Management

- Vendor Management

- Information Technology Infrastructure Library, ITIL

- Agile methods

- Financial Management and Planning

- Internal and external Stakeholder Management

- Service architecture, offerings and agreements

- Rather deep understanding of underlying technical solutions

- Service Catalogue Management

- Contracts and negotiations

Please apply with:

Up to date resumé in word-format

Desired hourly rate