Service Owner (Application Support Engineer)

Job description:
Service Owner (Application Support Engineer)
Location: Stockholm
Responsibilities
Be accountable for that the service(s) over time deliver value and meet stakeholders expectations and business’ needs
Ensure cost efficient, stable and sustainable service operation and delivery
Performs defined tasks to monitor service delivery against service level agreements and reports on status
Service life cycle planning and follow up: Service roadmap, demand and capacity management, and prioritizes improvements
Keep information of the service(s) up to date
Cooperate and agree deliveries with underpinning supporting services, solutions, functions and processes
Analyze service and component availability, reliability, maintainability and serviceability in order to find possibilities to improve



Required Skills:
Challenge the status quo and find new solutions and promote innovation and new ideas
Empower others to learn and grow
Create partnership with and drive collaboration with internal and external parties
Manage contracts and negotiations with external suppliers
Influence decision makers and manage stakeholders in order to achieve service mission
Lead cross functional teams
Own and articulate end-to-end service requirements
Understand customer and business needs and understand impact on services and priorities
Understand and express the connections between larger business goals and service roadmap



Functional Knowledge:
Service Life cycle Management
Vendor Management
Information Technology Infrastructure Library, ITIL
Agile methods
Financial Management and Planning
Internal and external Stakeholder Management
Service architecture, offerings and agreements
Rather deep understanding of underlying technical solutions
Service Catalogue Management
Contracts and negotiations



Good to have:
Certifications across various frameworks and tools (ITIL, SAFe & Cloud computing)
Required cloud certification: Basic Azure Fundamentals (AZ-900) is preferred. If the certificate is not in place it´s ok to gain the certification in the next 1-3 months.