Service Owner - Business Intelligence

We look forward
to learning as much
from you as
you do from us.

Service Owner - Business Intelligence
IKEA IT, Helsingborg

As Service Owner within Business Intelligence, you are responsible for delivering services across IKEA globally. You are responsible for the "run" of a group of services, establishing SLA's and OLA's, driving an on-and offshore team, delivering "Best-In-Class"service delivery.

ASSIGNMENT
You will be responsible for the planning, follow-up and "run" of Service Delivery within Business Intelligence, ensuring compliance to the IKEA IT Delivery processes, routines and methods. In this role, it is imperative that you know how to develop and maintain excellent stakeholder and vendor relations.

Furthermore, you will be responsible for Life Cycle Management of the services including synchronization of support and infrastructure, with the goal to sustain and enhance the Service Delivery. You are accustomed to budgeting and service cost follow-up. You will also secure Availability, Capacity Management and Service Continuity Management as well as managing Change Requests and supervise Incidents and Problems for the running services.

Is this the right challenge for you?

KNOWLEDGE
-Excellent skills in Service Delivery and Service Management
-Excellent stakeholder management skills
-Excellent skills in Service Life Cycle Management
-Experienced in writing and maintaining SLA/OLA
-Experienced in front-end tools such as Cognos, QlikView or alternative BI environment (additional skills in data warehousing, including ETL tools an asset)
-Experience in maintaining good vendor relations including negotiations and contract management
-Experience from sourcing, both onshore and offshore
-Experience from budgeting and service cost follow-up
-Exposure to ITIL and CMM
-English skills, both verbal and written

CAPABILITY/MOTIVATION
You have an analytical and tactical/operational mindset. You lead by example and have a "hands-on" approach to achieving good results. We think you may have a background from international environments, possibly as a project manager or similar with budget and people management. We also believe you may have worked in a sourced environment. You have good communication skills and you drive the Service Delivery towards set KPI's. You are expected to contribute to the team of Service Owners, enhancing the processes and taking ownership of both personal and group tasks.

For us at IKEA, the most important thing is that you share our values. Values like leadership by example and that you are constantly being on the way with a cost-conscious mindset. As a person you are humble and have willpower and you have the ability to create togetherness and enthusiasm around you.

GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us.

If we are interested in interviewing you, we will contact you by phone. We kindly ask for your patience while we screen your application documents. If you have any other questions about the recruitment process, please contact HR Service Centre, +46 (0) 476-58 75 00.

Please send your application in English. We look forward to receiving your application!