Service Owner Connected Services

By using data from connected vehicles we can improve the public transportation from something good to something great.


Do you want to reach your goals together with other people? Then Services & Connectivity at Volvo Buses is the place for you to prosper.


We are acting in a fast-moving environment with disruptive technologies such as connectivity, digitalization and electro mobility affecting every decision we take. Although challenging, we think this environment enables innovation, growth and development of new services and business models. We aim to set the vision, develop, implement, support and enable our markets to sell and package services to our customers. We also leverage the internal benefits of connectivity and data within all parts of Volvo Buses.
We are happy to announce that we are now hiring a Service Owner that will manage services that increase our customers uptime and make them more productive and who is ready to take some action.


What can we offer?
We are a growing small enthusiastic team with high ambitions to contribute to the connected future of Volvo Buses that are looking forward getting you as a new team member. The team consists of three main areas: Customer Solutions, Service Management and Innovation & Development


Main activities and responsibilities:
In the role as Service Owner you will be responsible for the management of productivity and uptime related services. You will receive input from our colleagues within the organization and based on their requirements develop, operate and support services within your area. You will work in close cooperation with our architects and project managers. You will be responsible for operational quality, service cost and driving productivity for the services.
 
Qualifications
We believe that you are social, flexible and like working in a global environment. You have a strong customer focus and a natural, service minded attitude. You enjoy teamwork but you can also work independently and take initiative with a result-oriented mindset. You motivate your colleagues and create energy in the team.


You have the ability to establish and maintain good relations and. You are proactive and have a strong drive to continuously challenge and improve your knowledge. Your enthusiasm, technical competence, business acumen and presentation skills will drive growth and customer success. You are proficient in both spoken and written English.
 
Required knowledge, experience:
Experience from managing the lifecycle of services
Very good knowledge in English, written and spoken
Holistic mindset with strong customer focus
Experience from financial management of service delivery
Have proven capacity to execute against set targets



Additional important requirements:
Experience from automotive industry is an advantage but not mandatory
IT Infrastructure service delivery according to ITIL is desirable
A university degree in engineering, computer science or equivalent
Other language capabilities are desirable



Summary:
If you are passionate about public transportation solutions, what can be achieved with connected devices and want to be part of an exciting journey in to the future, then we are eagerly waiting for your application!


For further information, please contact: 
Rikard Karlsson, Department Manager, +46 313221131