Service Owner, Customer Service

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

Service Owner, Customer Service
We are establishing a state-of-the-art Global Engagement Centre operation, optimized for our customer target group with a high degree of automation. We design to optimize customer interfaces, processes and systems to provide an open, hassle-free and energized customer experience, tailored for the individual and our brand.

We think that you are a person who loves the customer and enjoy designing supporting processes. You like to nerd down in details while connecting to the bigger picture.

What you'll do

- Service (blueprint) design: Secure front and backend processes needed to reflect the wanted customer journey and customer experience for several of our support domains.

- Refine and follow-up voice of the customer, associated KPIs and implementation of customer satisfaction measurements.
- Secure our knowledge management to support our advisors with valuable information and our customers with relevant FAQ answers for smooth operations.
- Identify backlog items for service development including level of backend automation and frontend self-service to give the best customer experience and handling complexity.


What you should have

- Ability to understand and communicate complex structures in a simple way
- A structured and organized way of working
- A backpack with a connection to process or system design, preferably with some experience within customer service
- Perhaps also a degree in economics, systems engineering, user experience development or similar
- Comfortable with verbal presentations and tools like Visio, Figma, Excel, Jira, power point


What we offer

Sure, we have all the basics in place like pension and insurances, wellness allowance, and flexibility in where and when you work. But that’s not the reason you choose us… You want to work with us because you will:

- Be part of a global and diverse team, with teammates from over 26 countries and a 50/50 gender split
- Be part of a fun work culture with high team spirit. People really enjoy their teams and get along well with their teammates. There’s a running club if you’re into that sort of thing, Mario Cart tournaments, lunch dance sessions, after work get together etc.
- Be part of creating something new that has never been done before. The pace is fast and it is never boring!
- Get the best of both worlds: a start-up atmosphere with the support of an established organization
- Make a difference. We’re a lean team with a flat hierarchy, so every contribution has a direct impact


Working for Lynk & co

We're not into strict hierarchy, but we do like collaboration, creativity, and people who challenge norms. We've cultivated a culture of personal development and role growth. If you're an original thinker who values being open, personal, and challenging, then you'll fit right in. In general, we think that imagination is just as important as expertise, and instinct can be as valuable as experience.

Sounds good? Well, then we want to hear from you.

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

We look forward to receiving your application as soon as possible, but latest November 8th. We will do ongoing selection of candidates during the application period, so don't hesitate to submit your application if you're interested.

If you want to learn more about the position, please reach out to Maria Rodelius, maria.rodelius@lynkco.com, +46 729 888 321. If you have any questions about the recruitment process, please reach out to Pernilla Hellestam, pernilla.hellestam@lynkco.com, +46 729 888 854.