Service Owner Digital Support at Polestar

At Polestar, we create and leverage the most cutting-edge technology. We constantly question industry ideas and thinking, challenging ourselves to be better. Are you passionate and determined to change the society we live in? Do you thrive in a fast-paced environment where you get to be involved and influence the organization and set new structures? Then come and join us as our next Service Owner Digital Support!

You will get the opportunity to be globally responsible for our recently implemented Polestar service desk. This includes setting requirements towards our service desk supplier. You will also be responsible for identifying and facilitating process changes to optimize the service establishment globally. In this role, you will collaborate with a global team consisting of IT technicians, service owners and other stakeholders. A part of your role is to evaluate and establish requirements, ensuring high quality in the implementation of changes. This area is constantly evolving, which means you will be involved in shaping and setting new ways of working.

What you will do:

- Manage and operate the Polestar Digital Service Desk
- Develop and maintain the Incident/Problem/Knowledge Management processes
- Develop and maintain the Check-in process
- Develop and organize the support hierarchy model
- Be responsible for the global onsite teams of support technicians
- Coordinate and communicate major Incidents, cooperating with other stakeholders within your area


What you will bring to the team

- A problem solving and service minded attitude
- Strong communication skills, with the ability to be influential and motivating
- Knowledge within ITSM - Incident Management
- Problem Management
- Knowledge Management





Strong English communication skills both in writing and verbal is a requirement.

Experience of the ServiceNow Platform is a huge plus as we use this software for the Polestar service desk. Also, experience of ITIL process management is desirable.

Geographical placement: Gothenburg, Sweden

If you have any questions regarding the position or the process, you are welcome to contact sanela.filipovic@polestar.com or emelie.stjarnas@polestar.com

Polestar - the guiding star.
We are an electric performance brand, determined to improve the society we live in. Our focus is on uncompromised design and technology. Passion and emotion drive us, electricity and innovation drive our cars. Our products are excellent, efficient and entertaining. In Polestar’s future, there is no room for shortcuts, excuses or compromises. We are all in, dedicated on our ambition. Guiding our industry forward through pure, progressive, performance.

At Polestar, the sky is the limit.