Service Owner McDonald's Nordics - Denmark

Service Owner Guest & Restaurant Solution to Food Folk - McDonald's Nordics

We are now gathering the best from our four markets to harvest the benefits of being Nordic. IT has been identified as a key enabler, and we aim to strengthen our IT team with a Nordic IT Service Owner for restaurant solutions. We are committed to take our restaurant solutions to the next level.

Are you a team player, prepared to walk the extra mile?
Do you have the passion to help business to develop and grow by providing easy to learn, easy to use IT-services?
Are you determined to proactively develop and improve our IT-service?
Do you enjoy working with talented, professional colleagues in an international context?
If Yes! Then this might just be the best career move ever! Please apply today!

The Position

The main purpose of the position as Service Owner Guest & Restaurant Solution to Food Folk - McDonald's Nordics is to have the overall responsibility for IT services used in the restaurants. The position includes an operational focus and tactical perspective of the service, securing both usage and operation as well as making sure the service is continuously developed to respond to changing business demands and requirements. You will work on a Nordic level and collaborate with stakeholders and partners globally. The position means that you will embark on an exciting journey filled with continuous development, challenges and changes. And that you will be part of a driven, collaborative and positive team and report to IT GRS Manager.

Main tasks

Ensure and monitor that the IT service brings value to the restaurants.
Make sure that the service is delivered and operating within the agreed service levels
Manage documentation of and about the service, both from a user and an IT-support perspective
Define business requirements for development of the service (together with the restaurants)
Ensure that the service has the sufficient classification level (Gold/Silver/Bronze) according to the business requirements and relevant business continuity plan
Coordinate problem solving, change management and development toward service providers and stakeholders
Financial review, follow-up and monitoring of the service's total cost of ownership
Responsibility

As a service owner at Food Folk, you will be responsible for the operational follow-up of the IT service to the restaurants in the Nordic region. You will act as a subject matter expert in service-related activities and coordinate and communicate changes. You will ensure that business continuity and disaster recovery comply with applicable laws and company policies. As a service owner you will also provide feedback to the budgeting and forecasting process and drive creation and maintenance of service documentation. You will collaborate closely with external partners, the McDonald's HQ in the US and the rest of the application team as well as the super users specializing on the applications.

Experience, Skills and Qualifications

To be successful in this role you must have a broad and solid general IT background and/or business expertise. We think that you have minimum 3 years of experience in a similar role with ITIL as framework. You have experience from vendor management and service delivery and service documentation. Experience in specification of business requirements is a strong plus. Excellent language skills both oral & written in English & Danish is a requirement. As a person you have a talent for relations, good at communicating with various groups and stakeholders. It is important that you have a structured way of working as well as the ability to prioritize in an unstructured environment.

About Food Folk McDonalds

Food Folk was established as recently as April 2017, yet everybody knows the brand that Food Folk owns the rights to - McDonald's. As a Development Licensee Partner, Food Folk owns over 400 McDonald's restaurants in Denmark, Norway, Sweden and Finland and has offices in each country. McDonald's is a franchise business and at Food Folk we work closely with the restaurant owners to create a 'Feel Good Moment' for our many customers. And just as McDonald's is a 'Fun Loving Brand, so is Food Folk.

Contact

Are you the one we're looking for?

If so, get ready to become a vital part of a great journey and a great team. As selections and interviews are made on an ongoing basis, please send your application as soon as possible. Please apply in English, all applications and personal information are handled with confidentiality.

Don't hesitate to contact us!

Omar Burazerovic +46-728-897441 Omar.Burazerovic@aliby.se