Service Owner with good knowledge of ITIL Processes, Stockholm

About the assignment:

- Location: Stockholm
- Duration: 9 months
- Start: TBD
- Apply: as soon as possible
- Extent: 100%
- Please note that the mandatory requirements have to be met in full in order for us to present your profile to our Customer.


Description

The client is now looking for a Service Owner with good knowledge of ITIL Processes. Service Desk Area is responsible for all first line support to all colleagues. Besides providing call center based support we also own and manage services that are connected to or is a part of a support flow.

Work tasks:

- Oversee that the daily operations runs smooth
- Own, develop, manage, and represent the Store Professional Services across the service life cycle
- Follow up and reporting to and from internal and external stakeholders
- External vendor management and relationship
- Leading staff


Mandatory competence and experience:

- Experience from similar role - ownership of a service that is used in many countries.
- Good knowledge of ITIL Processes related to Service Delivery and Support
- Office 365 and Teams
- Understanding of Agile concepts and way of working
- Fluid English is mandatory,


Preferred competence and experience:

- Experience from project management
- Development of supporting organizations
- Swedish.


Preferred personal qualities:

- Ability to keep up with a changing context
- Ability to take responsibility, work proactively and continuously improve
- Straight forward approach and a direct way of communicating
- Self-organized with a holistic approach and mindset


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How to proceed with the process

- Apply for the assignment through this ad.
- State your preferred hourly rate in the application.
- Upload your CV in word format.
- We will revert to you if we need further information or clarification regarding your application.
- The Customer usually reverts to us within 10 working days from the last application date. We aim to get back to you promptly with any new information regarding your application or the assignment. If you have not received any information from us within this time frame, please contact us through our platform.


You will be informed about the Customer should you be called to an interview.

About Shaya Solutions

Stockholm based consultancy and competence firm with focused on IT, Management and Technology.

We focus on customer / consultant satisfaction and quality in our services offered throughout Sweden.

Our core values are Humility, Perseverance and Flexibility.

Please do not hesitate to contact us if you have any questions.

We politely decline all contact from ad vendors. Many thanks!