Service Owners to Partner Connectivity

Company Description
The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Technology development in combination of new customer behaviors are transforming the fashion retail industry. In order to cater for the individual needs of customers, Business Tech delivers solutions for the entire value chain for all our brands.
Job Description
About the product
For one of Business Tech’s Product Areas, Partner Connectivity, we are looking for a couple of Service Owners. The Product Area is responsible for fulfilling customer deliveries through a flexible and sustainable partner ecosystem and you will work in close collaboration with our partners and internal stakeholders all over the world.
We are on a journey together which means there is no clear path. We want to become data-driven and explorative and truly transform into an agile technology business that aims to continuously surprise and delight our customers and accelerate our business - by releasing the power of people, data, and technology.
About the role


As a Service Owner you will set the foundation and be a part of creating our future solutions in a team that aims to have a helicopter view upon how operation is working, together with many different products. You will be working closely with the Service Team and Product Team to set the way of working and collaboration in an efficient way. You will handle a complex cross functional service delivery from both inhouse and vendor perspective, giving you the overall view in order to achieve service mission. Furthermore, you will:
Be accountable for that the service(s) over time deliver value and meet stakeholders’ expectations and business’ needs - ensure cost efficient, stable, and sustainable service operation and delivery
Follow-up and monitor IT services deliveries against IT service level agreements with stakeholders and external suppliers and report on status
Keep information of the IT service(s) up to date and ensure that requirements on delivery is aligned with supplier contract
Identify improvement areas in both the service and process together with our suppliers and partners
Own the transfer of the product team taking on DevOps responsibility for the product

Qualifications
We are looking for
A person that is self-driven, customer driven and strategic. We as a team will identify plenty of potential and improvement areas. Hence, to make a difference for our team you need to be able to transform this into tangible actions in a keep it simple way. You understand how to navigate different stakeholders and how to align and compromise on shared agendas and utilize your ability to balance different situations. Your social and leadership skills can unite situations where unclarity and different agendas stops the process. You generously share your knowledge and expertise to support and enable others and teams to succeed.
We think that you have experience in:
Service Architecture, offerings and agreements
Incident and problem management processes
Service Now and Jira
Agile development methodology
Working in complex systems where integration and business rules are important factors
Supplier negotiations
Complex IT system architecture in larger companies
Excellent oral and written communication skills in English

Considered an added-value:
Knowledge and experience from IT Warehouse and Supply chain systems
Knowledge and experience from Carrier and TMS systems
Knowledge and experience from DevOps set ups
Experience working with IT partners in the Supply Chain context
Experience in Azure integrations

Additional Information
What we can offer


At H&M we have a strong, value-driven culture characterized by believing in people, teamwork, and an entrepreneurial spirit. Here you can be yourself and develop. You will be part of an important project at H&M Group with significant opportunities to influence and make a difference. With the right mindset and ambition, you’ll find plenty of room to grow. We welcome your application regardless of gender, age, gender expressions, sexual orientation, disabilities, religious beliefs, origin, or background.
If this sounds exciting to you, come join the journey and build the future with us!


This is a full-time position with placement in Sweden. Please apply with your CV and Personal letter no later than 5th of september. If you have any questions about the role or process, please contact cecilia.larsson@hm.com or victor.johannesson@hm.com.