Service Project Manager - 412127

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, trams, and e-buses to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where 70,000 people lead the way to greener and smarter mobility, worldwide.

Join us as a Service Project Manager in Stockholm / Västerås - Sweden and you will be looking at a career-defining role!

Your role?

Your role will be to develop component maintenance (parts, repair, overhaul) solutions, and to support their deployment into tenders and projects execution. You will be reporting to Head of Parts Frame Agreements in Service Nordics Parts & Overhaul organization

Your key responsibilities?

Manage Parts Agreement, including contract negotiation and pricing, day to day operation tasks linked to customer orders and invoicing, manage variation order, by interfacing with customer and internal stakeholders such as Procurement, Supply Chain, Finance
End to end responsibility to fulfil obligations to customers, in co-operation with relevant Alstom internal stakeholders and functions
Support Customer Service team to promote Parts & Overhauls Solutions, based on knowledge of the installed base
Digitalise the Customer Service processes: investigate digital solutions applicable for customer ordering and supply chain together with other functions such as procurement and supply chain teams
Support the management with regular status and performance reports in relation to both internal and external customers using Customer dashboard
Work together with Business Development to create Parts Catalogues Price list
Customer management and interface and development of pipeline for new business


Minimum qualifications:
Minimum 3 to 5 years’ experience with external stakeholder management
Degree in Engineering or Business Administration or equivalent qualification
Excellent knowledge in MS Excel
Excellent knowledge in Baan, SAP
Fluent in English and Swedish



Ideally:
You have knowledge of the railway industry
You have operational effectiveness/accountability
You are good at collaboration/teamwork


Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.