Service Representative

PURPOSE OF THE JOB
The Service Representative is responsible for operational processes related to new loan and leasing agreements, managing and monitoring existing loans and taking end of term actions. He/she responds to customer questions and requests either providing resolution or escalating as appropriate.


KEY RESPONSIBILITIES:
Reviews, signs, registers and activates contracts
Contracts in-life management ( transfers, modifications, early termination, contract end, collateral administration etc)
Books withholding tax certificates
Prepares and issues documents. Refers complicated documentation to legal department.
Ensures proper handling of documentation including tracking signatories and correct storage and checks for compliance
Provides services to front office, market companies, dealers, and customers, answers and resolves their inquiries
Ensures cash management / funding either deal by deal or longer term
• Conducts customer payment allocation accurately and in a timely manner and logs tasks to produce KPI’s
Monitors and verifies customer month end reconciliations for collection allocation
Participates in quality and process improvement including projects
Performs internal reporting and other tasks assigned by supervisor

EDUCATION & PROFESSIONAL EXPERIENCE:
Bachelor degree in Business Administration or similar
Typically, 3 years of experienced working within the finance industry

COMPETENCIES & SKILLS:
Good knowledge of financial service products and loan administration
Customer focused with good communication skills
Able to prioritize, thorough and with a high level of accuracy
Ability to work in a process driven environment
Good level of English (oral / written)
Good level of IT application skills

Union representatives:


Unionen: Stefan Nordqvist, stefan.nordqvist@volvo.com
Akademiker: Gert Andersson, Gert.Andersson@volvo.com
Ledarna: Mikael Wennergren, mikael.wennergren@volvo.com