Service Specialist

At Jeppesen we work with breakthrough technology, exciting customers and fantastic colleagues from around the world. Our culture is characterized by creativity, professionalism and hard work within an open and flexible work environment. We believe that our employees must be allowed to think big and have fun for us to remain one of the top companies in the industry. To get the best out of each talent, we encourage and enable our employees to continuously develop and explore.
Boeing Jeppesen is seeking a Service Specialist, reporting to the IT Manager, working out of the Gothenburg, Sweden office.
Service Specialist with strong customer relations capabilities combined with the ability and desire to learn about and work with complex products will join an international environment with a team of like-minded roles in a leading-edge expanding Software Company. Our Service Specialist work within the global IT Service Management team which consists of service managers, system experts and service account managers, operating from multiple locations including Gothenburg, Montreal and Singapore.
This position will be a Customer Facing role supporting the Crew & Ops portfolio products. The ideal candidate will assist our customers in their planning cycle by onboarding to the customer installation, investigate system deviations, and work closely with the customer to maintain the value objectives, to name some of the work tasks. The Service Specialist has a collaborative mindset and engages with stakeholders such as Portfolio Management, Software Development, Implementation, Finance, Quality, Solutions Consulting, and other Service Management partners.
Position Responsibilities:
Understanding of Customer Installation.
Understanding of Customer Business Process.
Support and participate with investigating production issues in accordance with service level agreement (systems and application).
Establishing and maintaining process with customer for issue replication, including maintaining connectivity and access.
Participating in the implementation project for new customers. (As a handover Service Specialist and to learn the installation).
Evaluate business requirements (Handover) documentation for completeness and accuracy such that it serves as useful, reliable support documentation.
Assisting or providing training to customers in coordination with the Academy.
Collaborate on change requests.
Communicate system architecture to customers as appropriate.
Assisting as needed with Customer service activities and Service Reviews.
Provide feedback and voice of the customer to Internal stakeholders and contribute to technical decisions and product roadmap.
Provide input to POD Leader to help determine if products are ready for production support.
Assisting with Adoption Plan creation and execution
Interact with many parts of the organization to understand complex situations and provide answers to the customers.



Employer will sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
Relevant work experience in roles interfacing customers in a technical environment
Experience working with technical teams
Bachelor’s degree or higher
Experience in leading tasks or teams
Excellent verbal and written communications skills in English


Preferred Qualifications (Education/Experience):
Experience within airline operations
Experience working with cross functional teams in global organization(s)
Familiar with the Crew & Ops portfolio and products
Abilities to communicate effectively with internal and external Senior Level stakeholders and establish good customer relations



Relocation:
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.