Service Training Program Manager

Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With
cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction
equipment, and provides world-class service and consumables. The company was founded in Stockholm,
Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.
Learn more at www.epirocgroup.com.

Join us

Are you looking for a role with global exposure? Are you interested in service training and people leadership? Would you like to work on process and strategy development together with Epiroc University and other departments? Then this might be your next role! 

We are looking for an open-minded and result-driven person who wants to accompany our global service training team on the way to shaping operational excellence for generations to come.

You will be a part of our Parts & Services Division organization and the global service operations team.

Your mission 

As a Service Training Program Manager, you will lead a small team and your common mission will be to design and assess non-technical service training programs. You will identify and analyze training needs to develop new, or modify and improve existing training programs. You will be also responsible to plan, develop, and deploy relevant and effective training and staff development programs related to service, using methods and tools such as classroom training, simulations, multi-media, on-the-job training, workshops, etc. In this function, you will work closely with the whole organization, especially with Epiroc University.  

The role reports to Global Service Training Manager.

Your profile 

To succeed in this role, we believe you are a strong team player with strong organizational and communication skills. Knowledge in the area of training and service is an advantage as well as previous managerial experience. 

You are analytical, people-focused and have a track record of delivering results in a fast-paced work environment. You are a good communicator with experience in facilitation across all levels and functions and an ability to influence teams. 

As this a global role, fluency in English (spoken and written) is necessary, Swedish is a benefit. 

Life at Epiroc

By joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity. You will be a part of a group of skilled and helpful colleagues who live by our core values: Collaboration, Commitment, and Innovation. We work in a global environment with over 113 different nationalities!

In addition to the fact that we have a culture that is characterized by development combined with having a good balance between work and leisure, there are some things that make us a little extra proud to work at Epiroc:  

•    Global career opportunities
•    Epiroc University, for your own competence development
•    Community involvement
•    Benefits package, which amongst other things includes flexible working hours and bonus.

Location and travel

The location for this role is preferably Örebro, Sweden, but other locations in the proximity of Epiroc offices may be considered. Occasional travel would be required in this role.

The role can be performed in a hybrid way. It is a way of working that offers flexibility and allows for a better balance between work and private life, which also promotes well-being. The exact split between on-site and remote work is up to further agreement. 

Application and contact information

In this recruitment process, we review applications continuously. Welcome with your application as soon as possible by creating an account in our recruitment system. The last day to apply for this position is 10.4.2023.

For questions about the position please contact hiring manager: Christel Fuellenbach, Global Service Operations Manager, christel.fuellenbach@epiroc.com
For questions about the recruitment process or application please contact: Recruitment specialist Zuzana Kalivodova, zuzana.kalivodova@epiroc.com