ServiceNow Developer to H&M Group

Job Description


If you want to create value and shape our future support experience leveraging bleeding edge tech, we at H&M Group want to hear from you!
In the team Helpdesk & Servicedesk WOW & Tools our goal is to enable an awesome support experience for our amazing colleagues worldwide through technology and innovation. Joining us, you will have the chance to work with the latest and greatest ServiceNow capabilities such as Predictive Intelligence/Machine Learning, Performance Analytics, Virtual Agent, Natural Language Understanding and Walk Up Experience and the new capabilities to come. Together with your team, you will have a great impact to improve and digitalize large scale processes and to be in the forefront of new technological initiatives.
Responsibilities
As a ServiceNow Developer you will build, enhance, deploy and troubleshoot functions in the platform, focusing on creating solutions for our global support teams. You will co-operate with the ITSM platform teams within the organisation and our partners at ServiceNow to align the product roadmap, best practices, platform dependencies, methods and ways of working, experimenting with new products and features. Furthermore, you will also:
Design, develop and support functions in ServiceNow
Translate strategies and requirements into modern and scalable solutions
Use an experimental mindset to identify new possibilities in the ServiceNow platform

Who are you?
To be successful in this role you have experience of hands-on development in the Now platform. You are passionate about finding creative and suitable ways of solving every-day struggles. You will help H&M Group not only to follow market trends but also to take the lead on innovation. We believe you are communicative, analytical and explorative. You have previous experience from working in large companies with integration platforms and with many stakeholders. You know how to translate requirements and visualize technical roadmaps. We also believe that you:
Have deep understanding of the ServiceNow platform and data model
Proven experience of Now platform development r­equired
Previous experience of Machine Learning, Performance Analytics, Virtual Agent or Walk up Experience is an advantage, not required
Previous experience of flow designer, integration hub advantage, not required
Are certified in ServiceNow ITSM
Have great experience in stakeholder management
Have a mindset hand in hand with our agile practices; everyone is a leader, fail and learn fast, celebrate both failure and success
Have good knowledge, both written and oral, in English

Leadership? 
We also have the possibility for you to join as a Competence Lead. Being a Competence Lead means that you have a dual focus. You will grow in your expertise within your product team and as a leader help your employees to grow in the area of your passion.
Who are we?
H&M Group is a family of brands with the desire to make great design available to everyone in a sustainable and circular way. Rapid technological development is transforming the fashion retail industry. We are seizing this opportunity to not only challenge ourselves, but the whole industry with the aim to be the most impactful ecosystem.
We operate on a large scale across 74 markets. From AI to data-driven business development, user experience to engineering, we turn business challenges into innovative tech solutions – making H&M Group a global leader in combining tech, fashion, and design. 
What we offer!
Besides the obvious perks such as staff discount card, flexible work life, learning communities, wellness benefits, parental benefits etc. you are joining a unique value driven culture, a large tech network and community where you can be yourself. There are endless opportunities to experiment and grow in any direction that you want and when you grow, we grow. Being a major player gives us countless opportunities to make a real impact and shape the future.




Additional information


This is a fulltime position with placement in Stockholm, Sweden, and planned start is during Q3 2021. We will review and interview on-going so please apply as soon as possible, however there might be some delays due to summer holidays comming up. If you have any questions about the recruitment process, please contact Talent Acquisition Partner Jonna Ekedahl at Jonna.ekedahl@hm.com