ServiceNow Platform Owner - Delivery Manager

ServiceNow Platform Owner - Delivery Manager


Volvo Group Digital & IT
Volvo Group Digital & IT manages overall IT strategies and plans for the Volvo Group and has the end-to-end responsibility for all development, delivery, and support of IT solutions and services globally.


Infrastructure & Onsite Services
Infrastructure & Onsite Services (IOS) is the unit in charge of all Volvo Group IT infrastructure and onsite services.


IT Quality & Security
IT Quality and Security is a function providing to every IT delivery team within Volvo Group the capacity to operate efficiently their IT quality and security.
Our mission is functionally driving and steering IT quality and IT security across the entire IT-delivery organizations of the Volvo Group based on 4 pillars:
Lean transformation of IT delivery teams.
Living process organization around ServiceNow product
Fast and agile one time delivery organization
Agile security and vulnerability management



Role mission & context
As ServiceNow Platform Owner - Delivery Manager, directly reporting to IT Service and Asset Management head, your role is to secure healthy development and runtime of technology and processes supporting the ServiceNow product and its delivery. You take the overall responsibility for the successful implementation and operation of the runtime processes, practices, associated tools and assets.


Your team: This organization is gathering experts in ITSM and ServiceNow area. You have a key role in managing and optimizing the processes within ServiceNow area and deliveries to Volvo Group in your scope. You operate in a global context, having a number of interfaces with Volvo stakeholders. You also have the financial responsibility for the ServiceNow budget.


You will have a leading people responsibility
You will lead and develop the team as well as each individual in the team. You will take an active role in the management team and drive improvements both on a team level and on an organization level. We believe in the power of teamwork and together with your team and your stakeholders you will define the way forward, both in terms of processes and way of working.


Are we the perfect match?
In our management team you will find an open mind-set and value creation focus and we strongly believe that having fun at work is one important enabler for high performance. We encourage people to take individual responsibility and to see the whole picture. We are strong believers in the importance of communication and keeping an open, curious and honest dialog.


As a ServiceNow Platform Owner - Delivery Manager, you will manage changes and steer your organization in line with the given targets. You are comfortable with driving change in an inspiring, communicative and autonomous way and have both a strong “delivery mindset” and “can do” mindset. In this position, you will also need to have a structured approach towards tackling challenges and handling various issues.
You will actively collaborate with various stakeholders and navigate with ease in a multi-cultural environment. Your agile, positive and continuous improvement mind-set will inspire your organization. You will have a personal drive to reach the objectives and targets set for your unit, understanding how these contribute to the Volvo Group vision and strategy.
You get an opportunity to work together with highly skilled colleagues in an exciting environment, which provides opportunities to develop both professionally and personally.


Key responsibilities
Manage the delivery of services to the ServiceNow user community from a technical perspective
Manage the functional resources of the delivery team in terms of resource planning, demand management and the prioritization of workload
Manage stakeholders across with a particular focus on technical integration, including interfaces between impacted and/or dependent applications
Collaborate with Corporate Purchasing to secure optimized licensing for the platform
Collaborate with the process leads to develop process specific portfolios and demand plans for the relevant functional areas of the ServiceNow solution and take the prime responsibility for the delivery of service requests, maintenance requests and enhancement requests
Ensure ongoing awareness of the impact of future product releases across the functional area and provide input to impact assessments as required
Deliver operational IT support services in a highly integrated, multi-application environment with multiple stakeholders
Engage and collaborate with the stakeholders across business and IT, using personal experience and judgement to define tailored approaches to dealing with specific stakeholders, setting expectations appropriately and building trust and confidence.
Analyze requirements from the business and take appropriate steps to define action plans which are detailed, meaningful and set expectations appropriately with the business

Required competencies and experience
Direct experience in complex management activities including supplier management and the delivery of complex IT services
Significant experience of developing and managing product plans and planning demand in line with business priorities
Direct experience in managing staff and budgets
Understand the relevant functional area in ServiceNow
ServiceNow experience from both an implementation and support perspective
Significant awareness of the future direction for ServiceNow in the relevant functional area
Experience in Agile / Safe way of working is a plus