Site Reliability Engineer Lead

As part of our acceleration plan to provide a simply outstanding consumer experience across all our consumer touch points, we are rapidly scaling our IT consumer platform with innovative new solutions and in parallel rolling out the platform across all European markets. The European CRM and consumer platform are made of several SaaS, PaaS and On-Prem solutions in a highly integrated and distributed systems landscape. The consumer platform powers sales, service and planning processes that are used by different end user groups such as our consumers, agents, service engineers, planners, controllers, etc.


What you will do:
The Site Reliability Engineer (SRE) will work on this end to end consumer platform architecture to deliver on different aspects of Speed, Quality and reliability of our solutions. The SRE will work cross-functionally supporting our feature/ product teams, platform teams and support teams in a highly creative, stimulating, and technically challenging role. The SRE will also be the owner of our end to end monitoring stack for availability, application monitoring, performance monitoring, log analytics and end-user monitoring capabilities.


To be successful you will have the following skills and experience:
• Solid experience as a software engineer or a systems engineer or as a solution architect
• Solid experience in monitoring and troubleshooting in a distributed systems landscape
• Hands-on experience in building monitoring dashboards using tools like Dynatrace, App Insights, Grafana, etc
• Hands-on experience working in preferably MS Azure (or AWS or GCP)
• Solid skills in Git and CI/CD pipelines
• Experience working in a hybrid SaaS, PaaS and On-prem environment
• Experience with Kubernetes, Docker, or any other cloud deployment technologies
• Strong foundation in RESTful APIs, data structures, algorithms, software design and security
• Programming & scripting knowledge in languages such as Nodejs, Python, JAVA or JavaScript
• Experience working with software vendors and 3rd party companies driving performance optimization and systems scaling
• Solid foundations and passion for both continuous improvement and automation
• Familiar with SAP Hybris CX or other CRM platforms
• Ability to work in an agile and product teams set-up
• Fluency in English


Your Responsibilities:
• Support services before release through activities such as architecture review, systems capacity planning and using automation frameworks
• Ensure uptime of live services once they are released by measuring and monitoring availability, latency and overall consumer platform health
• Proactively develop dashboards to provide to product and support teams to become self-sufficient with monitoring end user services
• Own the recovery plan for data and system failures and availability of live services
• Mitigate cascading failures in the downstream systems and softwares
• Monitoring of distributed systems based on four golden signals (traffic, errors, latency, saturation)
• Define SLI (Service Level Indicators) and SLO (Service Level Objectives) to measure against the SLA’s
• Work with release engineers to ensure that the software delivery pipeline is as efficient as possible




Who you are:
• Degree in computer science or related field
• 8+ years experience in software or systems engineering
• You have a systematic problem-solving approach with strong troubleshooting skills
• You are Proactive, keen for new experience, responsibility and accountability
• You are self-driven, results-oriented and have a positive outlook.
• You care about agile software processes, data-driven development, reliability and responsible experimentation at an Enterprise scale
• Great attention to detail, Organizational skills and analytical mind




Who you will work with:
· You will be part of the IT consumer and customer solutions organization reporting to the solution delivery team
· You will be part of the consumer experience architecture board working alongside our Enterprise Consumer Journey Architect and Digital Platforms architect
· You will work with several developers from support, product and platform teams
· You will work closely with the IT service delivery managers


Who we are:
At Electrolux, we have a top management team who are passionate about gender diversity and diversity in general. It’s integral to our Talent process, in how we grow talent. It’s embedded in our initiatives and we have strong metrics to track this. But it’s not just from the top. There is a network called Women at Electrolux operating in six major geographies that generates belief from the grassroots and keeps the topic top of mind. That combination is for us very powerful.
In terms of metrics, we have very clear targets. To get to the right rotation, the right successions, we have to take tangible steps. We push ourselves to find great talents male and female.