Site Support Technician

Short description of the product area and team

- The Site & Field support team is a team of 2 people who works with 2nd line on-site support close to our IT Helpdesk and other departments.

Work tasks

- Perform standard on-site work tasks
- Help users with hardware and software questions
- Install and configuring computers and other equipment
- Technical support for end users
- Replacing end of life equipment
- Communicate problems and issues


Mandatory requirements, both competence and tools:

- General IT knowledge
- Administrative skills
- Service minded
- Social skills
- Good knowledge of windows 10
- Good knowledge of Microsoft office 365
- Driving license (B)


Qualifying requirements:

- macOS
- Active Directory and computers
- Software center & SCCM
- iOS and Android
- Basic network knowledge


Personal Competences

- Ability to understand and analyse complex information and share it in effective and powerful communications
- Ability to understand people psychology and to connect to people to encourage new behaviors
- Ability to take responsibility, work proactively and continuously improve activities in complex, quickly transforming environments


Language skills - Which language is required and

- Fluent in Swedish
- Good English