Site System Engineer

At Jeppesen we create amazing software that helps millions of passengers around the world to safely and efficiently reach their destinations. Look to the skies and you will see a quarter of a million crew members on thousands of aircrafts flying schedules generated by our software.

We are the preferred choice for the world?s premiere airlines around the globe. Just ask Lufthansa, Delta Airlines, Qatar Airways, SAS, Turkish Airlines, British Airways, Virgin Atlantic, Qantas, Singapore Airlines and many more.

In our Gothenburg office, we are passionate about delivering with ever increasing levels of quality following agile principles and practices.

The IT Team in Jeppesen Gothenburg supports 350 people onsite and up to 150 remote colleagues via phone or remote desktop.
We are currently seeking a Site System Engineer to join us.

The successful candidate for this position shall have several years? experience of working with second line support. Also a broad knowledge of the common Windows operating systems, applications and preferably Macintosh skills. Being practiced with the hardware aspect of desktops and laptops is desirable.

A Typical Day In The Life Of A Site Engineer
- Making sure our people have functioning equipment and accounts, the tools to work
- Checking the ticketing system for urgent issues and requests
- Answering incoming support escalations, phone calls, chat, and emails
- Dealing with drop in callers to the Site Engineer Desk
- Personal development and training
- Communication to the business on IT related information
- Generating, updating and maintaining support documentation to include both an internal and external knowledgebase
- Application deployment and client imaging (Altiris and MDT)
- Purchasing new hardware and licenses
- Monitoring production systems

Profile:
- Fluent in English (our corporate language), spoken and written
- Customer facing skill and is service minded
- Good troubleshooting skills and have a drive for improving internal business processes
- Self-driven; capable of structuring and prioritizing the work load
- Quick learner who is interested in developing their knowledge, particularly as there is great opportunity to learn much wider aspects of IT
- Embraces speaking out, playing fair, teaming up and having fun which are some of our company values

We are a high performing team of 10 people in IT. We are proud of our diversity. We encourage applications from both genders.

Application
Please send in your application before 2016-08-15. Note that applications will be processed continuously and interviews may take place throughout the application period. For questions about this position, please contact, Frida Svenningsson, Frida.Svenningsson@jeppesen.com. We do NOT accept applications through the above contact details.