Small business Customer Success Manager 🤩

Here at Teamtailor, we are committed to turning HR into Heroes 🎉 We strive to change the way people are being hired all across the globe, focusing on amazing experiences and making recruitment fun and innovative. 2020 has been an incredible year for Teamtailor. We were named in Deloitte’s Technology Fast 50 for the 3rd year in a row, making us one of the fastest-growing tech companies in Europe! Despite these incredible achievements, we’re far from finished 🚀

That's why we're expanding our Customer Success department and looking for a Small business Customer Success Manager. Our mission is to have the most satisfied customers and we are looking for a person who will work with high volume of customers and to ensure their success in Teamtailor 👊🏽

In this role your main focus will be to track customers accounts & health to ensure they get the value of Teamtailor, and be a part of our different focus teams when it comes to webinars, workshops, creating content & product tours - You will be in charge of a large customer base.

We are right now 21 Customer Success Managers located in Sweden, Finland, and the UK 👨‍👩‍👧‍👦 We work towards team goals, with renewals and happy customers as our main focus!

Your key responsibilities will be to:
- Track customers accounts & health to identify churn risk and work actively to prevent that risk
- Track customers accounts & health to proactive give best practice to make sure they utilise the platform
- Collect and analyze customers feedback and present internally
- Together develop and improve ways of working with customer satisfaction
- Create useful content for customers and internal use
- Be a part of focus teams: webinar, content & tours
- Work proactively with renewals
- Find new business opportunities with our existing customers, in the form of expansion sales, upselling/cross-selling


As a Small business Customer Success Manager at Teamtailor you will be offered:
- Incredible development opportunities
- Responsibility for your own customer base
- The opportunity to work with the market's best product
- Fixed salary with commission structure
- Be part of a great team


Is this you?
- Experience within sales and technical customer support from the SaaS industry
- Experience from the HR/Recruitment industry
- A hobby "tech-savvy" person
- Fluent in English
- A ping pong professional 🏓... we're kidding! But we do like to play


We value your personality and we believe you're passionate about your work, ambitious and work hard to reach your own goals!

Interested? 😃