So much more than support, Malmö

Would you like to work in a forward-thinking SaaS company that aim to improve safety within the aviation industry?
Are you looking for an opportunity to develop your skills within in a fast-growing environment together with an international team?
Then, this is an awesome opportunity for both of us!
We are Web Manuals. We are on an exciting journey to become the world standard in digitizing manuals.
Web Manuals is based in Malmö's most modern area! Solely within the last year Web Manuals has grown by 30%. Web Manuals creates a cloud-based service for digitalization of manuals for the aviation industry across the world. By digitalizing aviation manuals Web Manuals enables a safer, updated and a more easily viewed information management for their customers.
Our cloud-based document management system is a tool for digitizing manuals for small to mid-sized flight operators. We help our clients become more successful, safe and happy by simplifying the editing process as well as the distribution of operational manuals.
We are a young and fast-growing company with 37 employees and offices in Malmö, Sweden, New York City and San Diego, US.
We are looking for an excellent Service Desk Associate
The Web Manuals Service Desk Department is looking for a replacement of one of our team members, who has decided to move back to his home country. The role is based at our headquarters in central Malmö. You will be focusing giving our dear customers the most fantastic service ever! We have high standards in service delivery, our customer satisfaction is 99%!
Responsibilities in the role
The objective of the Service Desk Associate role is to provide high-quality support and training to customer representatives over the phone, by e-mail and on-site. The role is a vital component in the company's aim to maintain strong customer relationships and high customer satisfaction.
Working as a Service Desk Associate, you participate in the support and training process of our customers.
You lead on-site and online deliveries for our customers.
You create on-site and online training and workshop session for our customers.
You participate in strategic projects of the company, striving to develop the company and our services.

What do we offer you?
To be part of a forward thinking, fast growing SaaS company in the aviation industry.
A strong value-based culture with fantastic opportunities to grow, develop and influence both your daily work and the business strategies.
A global, dynamic and diverse environment. Our team is from all over the world and together we speak 21 languages.
To develop your skills with an internationally growing brand and to take part in developing new strategies.
A thorough onboarding where you get to know our customers, the industry, the company, our values and our services.

Who are we looking for?
You are empathic and can easily understand what it means to be in someone else's shoes.
You are a good listener and well aware of the importance of listening to really understanding the customer’s needs.
You enjoy teaching and speaking in public. You are patient and pedagogic in educational situations.
You are passionate about taking on customer challenges and to not letting go until you have found a solution.
You are a team player who understands that a chain is never stronger than it's weakest link.
You are creative and love coming up with new ideas and you love to challenge the conventional for new ways to success!
You work both independently, to drive your own projects as well as in groups on larger projects.
You are structured and analytic, and love to follow up on your goals.
You get things done, without compromising quality.
You have an open mind and non-prestigious attitude to changes, diverse cultures and a natural incline to get involved, take responsibility and act with integrity.

A successful candidate should have the following qualifications
A university degree
Proficiency in English
Spanish and-or French is meriting
Work experience from technical support is meriting but not necessary, we will teach you our product and the tools we work with

The position is based in Malmö and is a full-time position which we would like to see starting as soon as possible.