Social Media Content Review Analyst with Swedish and English

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate


Are you ready to take the next step in your career and to achieve your next challenge?

If your answer is YES - join the leader of the CX (Customer Experience) sector TELUS International Bulgaria!

We're looking for a Content Review Specialist to join our team! You will help and keep our community safe by reviewing potentially violating content against our Content Guidelines.

As a Social Media Content Review Analyst with Swedish and English you will be a part of a great team and all together will:
. View and action potentially violating content on an ongoing basis
. Conduct objective, fair, unbiased, and investigations into reported content
. Be an expert on internal policies and stay up-to-date with policy updates
. Identify and share observed patterns about reported content to improve performance

We're looking for someone with:
. High attention to detail and content
. Ability to defend decisions and provide context in thought process
. Ability to identify patterns in behavior that can be leveraged for improved decision-making
. Strong organizational and time management skills to deal with shifting priorities and high volumes of work
. Flexibility to work any assigned shifts, which may include early mornings, overnight, weekends, and holidays
. Experience investigating fraud, spam, or other types of inappropriate content is an asset

Required Qualifications:
. Ability to process sensitive and disturbing content
. Fluent in Swedish
. B2 or higher English language skill
. Norwegian will be considered as an advantage
. Knowledge of pop culture, global events, and culture of the market(s) you are serving


We Offer:
. Relocation assistance
. Fully paid training
. Stable job and career development opportunities
. Attractive salary
. Additional health insurance
. 50+ benefits and services to choose from
. Positive international working environment
. Support and learning
. Employee referral bonuses

We care about the well-being of our employees, invest in their future growth, encourage fun and team-building initiatives!

Does it sound like the perfect job for you? APPLY NOW!


About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building and delivering next-generation digital services, AI solutions, customer experience and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.