Social Media Customer Service for Philip Morris (German Speaker)

Are you passionate about social media, customer contact and have you always wanted to work in one of Europe's most beautiful cities?
Then you should definitely read on now! As part of a global community, you will work with a wide range of nationalities and backgrounds. 
You will work for a company who cares about its employees, full of opportunities to learn and grow professionally and personally.

Your responsibilities and impact as a Social Media Customer Service will be:
In this role, you will be in charge of providing support and advice to the customer in regards to the brand’s tobacco products.
Your tasks are: 
Answering incoming queries from customers via phone, email and chat
Identifying issues and provide solutions
Ensuring high level of customer satisfaction
Recording data in the CRM system
Providing ad-hoc support
Being a team player and participate in the success of the team and project
Skills, qualifications and interests you need to succeed in this role:
The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job. 
A native level of German and at least a B1 level of English
Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skillful at communicating with people Being energetic, innovative and working proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit (required).
What’s in it for you?
Type of contract: yearly or 6 months contract, renewable
Working hours: full time options on rotating shifts (40h/week, 5 days/week, Mon-Sat 7 AM - 8 PM)
Salary conditions (*) – 2 options:Including free accommodation (shared flat, all bills included): 950€ – 1.000€ gross/month
Excluding accommodation: 1.300 – 1.400€ gross/month 
For international candidates:
Reimbursement of your initial flight expenses
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork, opening bank account, etc. upon your arrival
Private health insurance included from the first day of contract signature
Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
Real career opportunities in different career paths
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
 
What should you expect from living in Lisbon?
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous café culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment


Required language: German