Social Media Specialist to Unilever

We´re now looking for a Finnish & Swedish speaking Social Media Specialist to the Consument & Engagement Center (CEC) at Unilever! An exciting role where you´ll deliver cutting edge consumer relationship services and providing Carelines insights to Quality and the broader business. This is a consultancy opportunity, starting ASAP for 6 months with a very high possibility for extension.

About the role

In this role, your primarily responsibility is to keep track of various social media platforms: Managing content calendar and posting, responding to consumer questions and interactions and so on. Additionally, some of your work tasks will be:

• Act as CEC Social Media Business Partner to Local Marketing.
• Handle and register all consumer complaints according to CEC processes
• Handle crisis management on Social Media in liaison with CEC Management
• Identify and flag issues, risks and opportunities to the CEC Coordinator & CEC Regional Lead, Quality and the wider business teams including CEC Vendor team.
• Together with CEC Coordinator actively own the resolution of the most difficult consumer claims and complaints through follow ups with consumers
• Actively own the quality of all Knowledge Management System data – proactively work with brands to ensure the correct data is uploaded into the KM system and shared with CEC Vendor team
• Turn CEC data into insights, making appropriate suggestions to support problem solving and consumer insights for the business
• Liaise with the Crisis team in managing consumer data during recalls
• Coordinate disclosure of proprietary information through Legal and R&D to provide utmost service to consumers with high risk issues
• Create communications templates for CECs, personalized by local brand, promotion, language etc. and share this with CEC Vendor team.
• Act as Unilever social media expert, being proactive in the way we work with social media

Who we believe you are

To fit in this role, we believe you´re consumer centric and passionate about always delivering an exceptional service. You are an effective relationship builder working with some of Unilever´s most important brands and markets, as well as with internal colleagues and teams.

Furthermore, you have/are most of the following:

• Fluent in Swedish, Finnish & English
• A great drive and interest for social media and communications
• Ability to work with wide range of people at all decision-making levels; ability to influence and make an impact internally and externally
• Highly organised, detail orientated individual with a high degree of autonomy
• Excellent team player capable of learning and sharing knowledge in a team environment
• Excellent written and verbal communication skills
• High degree of computer literacy within Office Suite, in particular; Word, Excel and PowerPoint

Sounds interesting?

If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.