Software Engineer – POS Core

Company Description
H&M Group is on a journey to meet and exceed our customers' expectations today and tomorrow. Through collaboration, innovation, and technology we challenge ourselves and the industry. To cater to the individual needs and desires of our millions of customers, our tech organisation delivers solutions for the entire value chain for all our brands.
We are accelerating digitalisation and to stay relevant, we need to ensure we have strong leaders in place to bring our best capabilities, innovation ideas and talented technologists to support the transformation of H&M Group.
Job Description
Are you ready to make handling of incidents and problems for our POS system best in class? Do you love working in a team where everyone’s opinion counts, and you can be part of setting the agenda? Is a good laugh and psychological safety just as important as process challenges to you? Congratulations, you just found the job you’ve always been looking for!
We’re keeping the door open and the coffee warm for an experienced software or technical engineer with an interest in incident and problem resolution. You will get to bring out your ITIL toolbox to run our local incident and problems, as well as improving our processes together with our POS suppliers and internal stakeholders.
You will be a part of an exciting, fast-paced environment at H&M Group where you will have the opportunity to develop your ITIL skills. Our organisation values continuous improvement, and you will play a key role in identifying new opportunities and improvement of processes, creating value for our users and customer by solving incidents and problems quicker.
Some of your responsibilities will include:
Driving local incident and problem forum
Implement H&M standard ITIL processes with suppliers
Collaborate with internal stakeholders to improve incident and problem process
Collaborate with suppliers to improve incident and problem process
Measure and improve incident and problem process together with suppliers

Qualifications
Extensive knowledge of ITIL
Experience with problem and incident management
Experience of working in Service Now
Experience of working with suppliers
Solid background as a software or technical engineer
Excellent problem-solving skills and attention to detail
Strong communication skills and the will to exceed our user’s expectations

It's good if you have:
Experience with problem and incident management in a global retail business
Knowledge of POS system
Experience in handling of requirements against supplier

Additional Information
This is a full-time position based in Stockholm. If you feel your experience, skills and ambitions are right for this role, please apply with your CV in English. The responsible Recruiter is Devika Langar (devika.langar@hm.com)
Due to GDPR, we only accept applications through our career page. Please do not send applications to individual email address. We look forward to receiving your application!
H&M Group is committed to creating a diverse & inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.