Software Engineer with strong leadership skills

Job Description


Are you motivated by working in a fast-paced and changing digital environment? Where your work directly impacts our customers and your colleagues? Do people describe you as someone making it happen through dedication and with a passion for business? Then you might be the right person for us!
We need a Software Engineer with knowledge in Tech and the Marketplace business, and a strong drive to improve and protect our partner and customer experience.
About the role
In the External & New Sales Channels Product Area you will be part of the Direct Sales Product team. We are responsible for providing our marketplace partners with a seamless onboarding experience and our customers with access to H&M fashion . We are on a journey together which means there is no clear path. Therefore, you will play an important role in setting the foundation and creating our future organization. We believe you are dynamic, collaborative, and curious!
You will be responsible for the operational side of our product which is closely connected to the continuous development and continuous improvements. You work closely with other products within Business Tech as well as our partners to ensure and improve daily operations and delivery supporting the customer offering in our partner channels.
To succeed we believe you like fact-based decision making, believe in testing and learning, you use direct and hands on management. Your own initiative and results will have a great impact. In this role, you can make a difference both short and long term!
We are looking for
A person with strong leadership and communication skills that will be focusing on ensuring our platform works well together with our partner’s platform now and – with your addition to the team – in the future.
Your key responsibilities:
Responsible to secure that the product operations meet our partners and customers expectations and if not, ensure that corrective actions are taken (you will be part of a transformation to a DevOps setup, but until then we appreciate experience from incident- and problem management)
Plan and follow up delivery according to business and tech requirements and agreements
Ensure vendors are delivering value in line with our objectives and key results
Align with and support H&M-group business side as well as our partners in defining operational requirements and corrective actions that can be delivered upon
Manage deviations from agreed targets – our own internal and our joint with our partners
Being able to fix things hands-on when possible and required

To be successful in the role we believe you have:
Experience from DevOps and IT Operations – preferably in a context with external partners
Experience from agile development.
You likely have experience from roles such as; IT operations,Team manager (Tech/IT), Development / Configuration, System Responsible
Experience from technical roles within e-commerce, marketplace, ERP or similar
Experience from outsourced tech delivery (we are aiming at moving away from that, but current situation is partly outsourced)

As a person we believe you have the following qualities:
Strong team player, being a true people person with ability to lead and/or be part of cross functional teams
Ability to get people with different experience and knowledge together to solve complex operational problems
An entrepreneurial mindset making things happen, finding ways to achieve goals fast and in new ways when needed.
Enjoy working in a fast paced and ever-changing environment, a good communicator, pragmatic and structured
Self-directed with an ability to navigate within the organization to ensure best outcome
A strong drive to reach results, daring to challenge and look for solutions

Our journey will lead to something new and exciting- we will test, fail and learn. You are an important player in this transformation and building the Direct Sales Product. Therefore, we believe you are flexible, stress-resistant and able to work in an environment that is not yet formalized.
Interested? Come join us!
This is a full-time position with placement in Stockholm. Please apply as soon as possible, no later than 6th of January. If you have any questions about the role, please contact Jenny Henriksson, at jenny.henriksson@hm.com. We are looking forward to your application!
We are on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviours are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers, Business Tech delivers technological solutions for the entire value chain for all our brands.
The best ideas evolve when great minds with different perspectives get together. We’re all on the same team in a global environment and we learn from each other. There are endless opportunities to grow – your development is all up to you!
We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.