Software Support Engineer to Sweden´s Gps tracking company

We are currently looking for a Software Support Engineer to an exciting opportunity with our client who is Sweden´s leading GPS tracking company! This is a Permanent Recruitment with our client.

About the company:

Our client is a software company based in Stockholm with presence in over 150 countries to provide tracking services to customers. Founded in 2004 by a developer, they remain true to their origins - they are a technology company that is passionate about software development. They were early pioneers in the tracking industry and have used the last 15+ years to become experts.While headquartered in Sweden, they come from around the globe. They embrace their Scandinavian roots with clean design and useful features. They leverage their diverse backgrounds to better solve problems and understand customers. They are professionals who approach problems with open minds and a commitment to create software that is enjoyable to use and highly dependable.

The role

We´re looking for a Software Support Engineer to join our client´s team in Stockholm.

You will:

• Deliver first class product support to our customers
• Document support activities and results
• Identify and report product issues to the development
• Work closely with other teams to improve customer satisfaction
• Analyze and improve our support processes

Who you are

To succeed in this role, you need to be passionate about helping our customers succeed. You take pride in your work. You enjoy working closely with colleagues and the fast pace that comes with a smaller company.
We´re looking for:

• Customer centric mindset and a passion for support
• Experience communicating with clear and comprehensive language
• Great team player who can work efficiently with minimal supervision
• Strong interpersonal skills
• Excellent analytical and problem-solving skills
• Strong attention to detail

Requirements

• Minimum 3 years experience in software support
• Solid knowledge of SQL, JS, and scripting
• Experience in supporting applications written in C#/.NET.
• Knowledge of software support methodologies, tools, and processes
• Experience in collecting customer feedback for product improvement.
• BS/MS degree in Computer Science, Engineering, or a related subject
• Fluency in both written and spoken English.

In addition, it´s great if you have:

• Hands-on experience with support tools like Zendesk and GitHub
• Experience with Windows Server
• AWS experience
• Fluency in both written and spoken Spanish.

Why this role?

Our client is making vehicle fleets greener, safer and more productive. Their software helps companies worldwide in their day-to-day business managing their fleets, cutting fuel emissions and ensuring the safety of their staff. Your contribution counts. You can try out new things, find smarter ways to work with your team, and identify innovative solutions. Join a diverse team with multinational colleagues and help us grow the support team.

And of course, we also have great benefits:

• Competitive salary
• 30 days paid vacation
• Office in city center
• Annual company conference and local office outings
• Health & fitness allowance (friskvårdsbidrag)
• Private health insurance
• ITP (pension retirement savings)