Software Support Specialist

At Volvo Construction Equipment, we are driven by the idea that we will lead the way towards developing a world that is cleaner, smarter and more connected, through talented employees, imagination and technological innovation. With our mission “Building tomorrow” as our guiding star, Volvo CE is heading up a major technology shift. With a global presence, we are passionate pioneers who walk the talk about bringing concrete sustainable solutions to the world today and for the generations to come.
Therefore, we actively look for solutions that improve our customers’ business and our own. Being open-minded and sharing, our knowledge is part of our work culture. By joining us also means joining some of the sharpest brains in the industry. We strive for a diverse and inclusive work environment where you can bring your true unique self to work every day. We are passionate about sharing ideas, passionate about discovering diverse perspectives and new cultures.


We are now looking for a Software Support Specialist. As Software Support Specialist you will provide technical support to our customers and dealers for our support tool applications such as CareTrack, Prosis, Matris, Techtool and Co-Pilot. The support is mainly given through the Chain system but other channels like email and phone are also used. You will also be involved in product maintenance and new development projects with focus on connected services and apps and work closely with the different product owners as well as the sales regions. You will be part of a global team with members from US, EU and Asia and work in an international environment.
As a person you are self-driven with a high customer focus.


You should contribute with your competence and expertise, and collaborate closely cross functionally in your network, putting people in the driver seat by building a culture that motivates people to be both self-driven and collaboration-driven. Besides the operational responsibility, you are expected to question the status quo, look for continuous improvements in ways of working and inspire and motivate your peers.
In your work you will embrace all three principles of company philosophy: flow, continuous improvement, perform & develop.


Required competencies:


We prefer if you have a Bachelor of Science within Engineering or IT. Good analytical skills are required as well as good communication skills and knowledge about our support tool applications and systems. Fluent in written and spoken English. Additional languages are a plus.


Hope you are ready to be a part of building tomorrow together with us.
We look forward to your application!


For further information, please contact:
Hiring Manager: Lenny Jonasson, +46 16 5414290
HRBP: Eleonor Akintunde, +46 16 201 9115


Union representatives:
Ledarna - Peter Laidla, +46 16 541 5650
Unionen - Susanne Karlsson, +46 16 201 9232
Akademikerna - Patrik Sandberg, +46 16 201 9232