Solution Analyst

We believe in the importance of diversity, equity, and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions. Relationships built on trust with our customers, dealers, and colleagues set the standard – our people make the difference every day.


With Volvo Financial Services you will be part of a global and diverse team of highly skilled professionals to provide expert financial services and solutions to customers and dealers in support of the Volvo Group’s sales. We work with passion, we trust each other, and we embrace change to stay ahead. We make our customers win.


Digital and IT is the engine of the VFS business, and we continue on our strategic journey to further improve performance and to deliver the best customer experience in the industry. In this exciting environment, we are focused on Digital Innovation to meet the demands or our customers in an increasingly digitalized world.


As a Solution Engineer, you will be part of the maintenance team handling all inquiries and requests related to the finance platform. You will work to fully understand systems that are part of the platform, identify actual & potential software problems and coordinate with other stakeholders as needed to resolve issues.
You will report to the Finance Platform Manager, VFS Digital & IT – HQ. The following locations are possible: Sweden (Gothenburg) & Poland (Warsaw or Wroclaw).


DUTIES/RESPONSIBILITIES
Troubleshoot, provide first analysis, and coordinate with others as needed to resolve issues
Analyze/solve an incident and if needed assign it to the correct technical/infrastructure team
Cooperate with external supplier concerning software issues
Perform application issues root cause analysis and problem investigation
Coordinate the planning of application maintenance, evolution and enhancement activities
Participate in project phases involving platform solutions: installation, testing, preparing for the support phase, roll-out, etc.
Manage securities, compliance and permissions within the platform solutions
Provide case status reports to key stakeholders
Follow, improve guidelines, work instructions and task descriptions
Support the solution development process by providing business and technical best practices and identifying, analyzing functionalities necessary to cover business needs
Plan and Support release management, ensuring proper coordination of functional and technical changes

EDUCATION AND PROFESSIONAL EXPERIENCE
Bachelor’s degree or specialized diploma in Computer Science or related field preferred
5+ years experience with business analysis, incident and problem management for multiple solutions
3+ years experience with MSSQL database management jobs, monitoring, procedures
3+ years experience with support & maintenance of Navision and/or Business Central
Ideally will have experience working with multiple solutions across multiple countries
Experience with decomposing complex IT systems into re-usable components is a plus
Good knowledge of maintenance & support of integrations is a plus

COMPETENCIES AND SKILLS
Essential
Able to learn how to install and maintain a new solution
Proactive, driven with high perseverance
Strong problem-solving skills, identifying, structuring, monitoring, and delivering results
Strong interpersonal skills, building and maintaining strong relationships with stakeholders
Give support, feedback and recognition related to delivery and performance
Ensure an open, honest, and collaborative mindset within the team
Be able to work in a multicultural team
Ensure communication & information flow in the delivery team
Ability to work independently with little direction in a fast-paced environment
Advanced level of English (oral/written)

Desirable
Experience of working multi-nationally across the globe
Additional European language(s) is desirable

For more information please contact
Valentin Harabagiu, Finance Platform Manager, +32 490661483


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.