Solution Architect

Voyado is a fast-growing company that operates and develops a data-driven SaaS platform (https://www.youtube.com/watch?v=dkX3_Y0cfNk&t=2s) within Marketing Automation, CRM, Loyalty and Product Discovery. We are the leading tool for retail and eCommerce companies that want to personalize communication and customer experiences.

Our mission is to deliver a best-of-breed product that matches every customer’s need. In December 2021, Apptus joined forces (https://voyado.com/voyado-apptus/)with Voyado. This means that we now are a company of 200+ colleagues on an exciting journey together! Voyado’s portfolio now also contents the intelligent software, eSales, that maps, analyzes and learn from the visitor's behaviour in real time, which allows the e-tailer to present relevant products and offers, adapted to each individual.

If you are ready for your next adventure and want to join our Expert Services team on our expansion throughout Europe and have an interest in customer care, eCommerce, retail, and tech - keep reading!

About the role
The primary responsibility is to onboard customers and advise, educate and coordinate technical efforts to implementation partners and customers in their eSales implementation project, with guidance from the Technical Project Manager. You will ensure the customer is clear on the technical aspects of the process, recommend best practices, analyze and document the implementation health, and investigate issues raised by the customer. You will report to Head of Expert Services.

Some other examples of your daily work:

- Upgrade customers - Guide customer and/or partner in their eSales upgrade process.

- Plan and deliver workshops and training courses to educate & train customers and implementation partners on how to work with Apptus eSales. Finding the right balance of communicating technical details depending on the level of technical understanding of the customer or partner.

- Troubleshoot and come up with solutions.

- Work closely with the product development team to have your say in new functionality.

- Participate in internal process improvements within the Services Dept.


So, who are you?
We believe that you are experienced in communicating and educating in a technical setting and a team player who thrive when working with others. You have great communication skills and are structured with the ability to prioritize and plan effectively. Your customer focus is in center in everything you do and your technical curiosity is high. We are looking for someone that has experience in programming or scripting languages and educating users in a technical setting. This is a role for someone who likes diversification within their daily work routines.

Skills & Background:

- Bachelor’s degree in Computer Science or similar.
- Experience in Rest API and Structured Data, for example XML, JSON, HTTP
- Experience in holding workshops for developers
- Business level Swedish and English.


We take care of our employees

Creating applications that are used by the largest e-commerce companies in the Nordics is very rewarding. And even more so when you do it with people that share the same ideas and passion for what makes a workplace amazing. If you are looking for a working environment where you are free to speak your mind and have your colleagues listen, a place where you can share your great passion for product and application development, excellent communications skills and are happy dealing daily with different teams with different needs.

Look no further, here is your home!

Voyado eSales wouldn’t be the powerful platform it is without the people behind it. We really care about you and some examples of what we can offer you are:

- Work-life balance - we don't have a long work hours culture, we value results over hours worked
- Flexible working hours - just sync with your closest manager and team
- As we strive for our employees to share Voyado’s passions and goals you should demand no less from us, with regular one-on-ones we make sure your needs and career have a great future at Voyado.
- Joining an engaged team and colleagues with a knowledge-sharing and friendly culture


Some of our benefits:

- 2 health hours each week, use it for walks, running or working out - you decide
- Travel - once a year we usually travel to a nice destination to enjoy a perfect combination of work and fun
- Up to 30 days of vacation, so you can spend time on the things you love
- Beneficial bike lease, including e-bikes
- Your choice of phone and gadget package


Ready to join the team?
Lovely! Applying is super easy. Use your LinkedIn profile (or upload a resume) and answer a few click-in questions (no data entry, we promise). We´d love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your role and what would be an exciting challenge for you going forward. We are eager to get to know you and what you love to do, so be yourself and let that shine through in your application!

Additional information
As part of our recruitment process we conduct a background check on the final candidate. We use background checks from Scandinavian Recruitment Intelligence (https://sri.se/?gclid=CjwKCAjwgviIBhBkEiwA10D2j5jxTpURheC3-0kygy7K_DHTTjcVon3-3nrRXPYijXWnTZ8QwuGXyRoCaQQQAvD_BwE). Here (https://sri.se/faq-kandidat-bakgrundskontroll/) you can read more about how a background check is done.