Solution Architect: Customer Engagement Platform

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

Solution Architect: Customer Engagement Platform
Lynk & Co is seeking a Solution Architect for our Customer Engagement Platform.

In this role you will work closely with the Customer Engagement Platform team to secure a best of breed platform that provides the necessary technical capabilities for our Engagement Center, Digital CRM and Sales teams. You will work together with a talented, diverse group of people mainly based in Gothenburg, Amsterdam and Barcelona, and you will report to the Head of Customer Engagement Platform, based in Gothenburg.

We are a start-up, with the possibility and challenges that comes with that. It means that things can change quickly here, and we believe that you enjoy that type of environment. You will join a small but awesome team who expect you to work independently but also to use your superpowers to help others. Did we mention that the team is partly remote? Of course, you know how deal with that in an effective way!

The position is based in Gothenburg, Amsterdam or Maastricht, and includes EU wide responsibility hence can require occasional travel.

What you'll do

As a Solution Architect you will work closely with the Customer Engagement Platform team to secure a best of breed platform that provides the necessary technical capabilities for our Engagement Center, Digital CRM and Sales teams, and define

implementation best practices to take full advantage of Dynamics 365 standard capabilities.

Furthermore you will:

- Support development team by giving clear instructions for development and customizations

- Oversee overall design of the CEP solution making sure each user story implementation is according to CEP architecture
- Responsible for the quality of solution including code quality, test coverage, performance, etc.
- Works with other architects such as Enterprise Architects, Integration architects in defining the overall solution based on guidelines and principles.
- Secure quality of solution design documentation
- Secure releases planning and best practices. Secure correct execution of deployments in all environments with the necessary test and validations. Optimize and automate release process.
- Detail down and write technical narratives, technical requirements and technical user stories for the development teams


What you should have

- Must have experience defining solution architecture taking advantage of standard Dynamics 365 capabilities

- Must have experience both technical and functional with Dynamics 365 Customer Engagement related app (such as Customer Service, Marketing, Sales, etc)
- Must have experience integrating Dynamics 365 with CTI solutions (preferable with Genesys)
- Must have experience integrating Dynamics 365 with other platforms for end-to-end processes implementation (Mainly using Azure Functions and Azure API Management)
- Masters student in Computer Science, Business Information Management or Business
- Fluent in English (both verbal and written), but other language skills are also appreciated and welcomed
- Enjoy getting your hands dirty and make things happening
- Organized and good at structuring your work... even in an ever-evolving environment
- Effective at collaborating with stakeholders throughout the organization
- Sensitive to cultural differences and enjoy working in an international atmosphere
- Dying to do things differently and ready to change mobility forever


You think creatively and thrive in an always-changing, fast-paced, high-pressure, and deadline-driven work environment. We also believe that you are an unflappable self-starter who uses good judgment and quickly builds trust with partners. You are extremely structured, organized and punctual.

Last, but not least, you thrive in an environment where you get to work independently and bring your creative ideas forward, but you also enjoy partnering across the team.

What we offer

Sure, we have all the basics in place like pension and insurances, wellness allowance, and flexibility in where and when you work. But that's not the reason you choose us… You want to work with us because you will:

- Be part of a global and diverse team, with teammates from over 26 countries and a 50/50 gender split
- Be part of a fun work culture with high team spirit. People really enjoy their teams and get along well with their teammates. There’s a running club if you’re into that sort of thing, Mario Kart tournaments, lunch dance sessions, after work get together etc.
- Be part of creating something new that has never been done before. The pace is fast and it is never boring!
- Get the best of both worlds: a start-up atmosphere with the support of an established organization
- Make a difference. We're a lean team with a flat hierarchy, so every contribution has a direct impact


Working for Lynk & Co

We're not into strict hierarchy, but we do like collaboration, creativity, and people who challenge norms. We've cultivated a culture of personal development and role growth. If you're an original thinker who values being open, personal, and challenging, then you'll fit right in. In general, we think that imagination is just as important as expertise, and instinct can be as valuable as experience.

Sounds good? Well, then we want to hear from you.

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

We look forward to receiving your application as soon as possible, but latest October 31. We will do ongoing selection of candidates during the application period, so don't hesitate to submit your application if you're interested.

If you want to learn more about the position, please reach out to Jaime Cerejeira, Head of Customer Engagement Platform, +46 72 988 88 34 . If you have any questions about the recruitment process, please reach out to Magnus Blixt, Recruiter, +46 72 184 38 91

To learn more about us, check out our (https://www.lynkco.com/en/) and follow us on (https://www.linkedin.com/company/lynkco/) and Facebook (https://www.facebook.com/lynkco.global/), or if you want to watch our film from our reveal you can see it here (https://hello.lynkco.com/)