Solution Designer: Client Services (Vattenfall IT)- Flexible

Vattenfall is a European energy company with approximately 20.000 employees. For more than 100 years we have electrified industries, supplied energy to people’s homes and modernized our way of living through innovation and cooperation. We now want to make fossil-free living possible within one generation.
Vattenfall IT is the internal provider of IT infrastructure services for the entire Vattenfall Group. It is an international shared service center, providing IT services and support. Vattenfall IT Infrastructure supports Vattenfall by having professional people, knowledgeable in both business and IT, integrating services to enable business functions, providing a helicopter view of required services, utilizing the external market and enforcing standardization in order to optimize cost efficiency.


Within IT Infrastructure, Client Services is responsible for end user support and workplace services to all Vattenfall employees, delivered by either internal staff or external suppliers. We are looking for a Solution Designer within Client Services / IT Infrastructure based in Amsterdam, Berlin, Gliwice, Katowice or Stockholm.
The Competence Areas Computer Client Hardware & System Software Solutions and Corporate Image consist of the full scope of managed clients from an Enterprise perspective inside Vattenfall from initiation to delivery, both within our organization and through our external suppliers. The Solution Designer is responsible to support the Competence areas and create the technical roadmaps to support them.
· Designing, developing end-to-end solutions and providing recommendations
· Collaborating with stakeholders, solution architects, solution designers, and enterprise architects to ensure successful and timely delivery
· The first technical contact for Service Management, Product & Service Delivery Manager (CAR) and all other VF IT departments
· The first technical contact for our business units
· Contribute and support in tender related activities. You coordinate within the Competence Area; you conduct and lead the regular alignment with the internal stakeholders: Enterprise Architects, Solution Designers, Service Management, Security, Service Desk, etc.


Main focus
Subject matter expert (SME) for Client related topics in general
Design and support implementation the deliveries and solutions from the Competence Areas
Collect requirements and provide solutions according to agreed criteria – short and long term (life-cycle management, capacity and performance)

· Incorporates new business demands and other stakeholders input into the overall IT solution design
Support service and delivery reviews - provide input to and support execution of Service and Competence area roadmaps.
As SME support Incident, Problem, CIM processes.
Lead the planning and development of managed Vattenfall Computer client solutions



In addition
· Contribute and support in tender related activities, contract prolongations etc
· Conduct and lead the regular alignment with the internal stakeholders Solution Architects, Service Management, Security, Service Desk etc
· Design, implement and conduct continuous improvement cycles for related processes to your competence area
· Contribute and support in projects related to your competence area
· Support development of operational policies, procedures and configuration baselines to support the ISMS implementation connected to your Competence area.


Qualifications
You have an internal capacity to move things forward, are easy to cooperate with and have good communication skills. You also have:
At least 5 years of experience in IT and general knowledge of the current IT Enterprise client landscape
Senior knowledge of Client management in Enterprise environments
Senior Knowledge in Microsoft related Client/Server/Cloud products
Senior knowledge and experience with GPO management, SCCM, Intune

· Experience in Software Packaging and – Distribution processes and tools (Microsoft SCCM, Intune) as well as in IT infrastructure management
Good knowledge in IT security
Fluent in English, written and spoken, effective communicator with conflict/problem resolution skills
Having an ITIL certification (merit)
Experience in working in a matrix / outsourced environment working with 3rd party suppliers
Experience in Project - and/or line management with strong service level and stakeholder/customer focus
Good knowledge in technical project management
A very good ability to work independently on assignments within a set of timetable, sets own priorities
The ability to build trust and confidence and to be a team player in an international team





Location: Amsterdam, Berlin, Katowice or Stockholm


Our offer:
A challenging and independent job in an informal, dynamic working environment. You can play a part in shaping the future of a company. Besides being a challenging and inspiring place to work, we value a great work atmosphere! Everyone is committed to becoming the best in what we do. We offer good remuneration, attractive employment conditions and opportunities for personal and professional growth. You get the opportunity to create your own career within the company.


We welcome your application in English (CV and cover letter). Last day of application: 6th of February 2022.


More Information
For information about the position or recruitment process please contact Teri-Anne Brink teri-anne.brink@vattenfall.com In Sweden, the union representatives are Sofi Wadström (Akademikerna), Inger Strandberg (Unionen), Christer Gustafsson (Ledarna), Lennart Bengtsson (SEKO). They may all be reached via Vattenfalls switchboard +46 (0)8-739 50 00.
At Vattenfall, we are convinced that striving for diversity helps building a more profitable efficient and attractive company. Therefore we seek a harmonious balance of employees in terms of gender, age, and ethnic and cultural backgrounds.
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