Solution Manager – Digital Engagement AppStore

PURPOSE OF THE ROLE
Serves as the Solution and Appstore Manager for the Digital Engagement platform. This person will have full responsibility to assist in implementation and support the solutions and the applications in the AppStore.
The Digital Engagement AppStore is a central place where markets/regions will select various software applications based on business capabilities. All solutions and applications in the AppStore are supported by the AppStore team. The team will assist in the implementation of the App. Apps run on the Digital Engagement powertrain and comply with the architectural and technical criteria.
This person will manage the apps and solutions in the AppStore and communicate our vision and maintain high-quality support to enable a consistent, high quality solution and application service.
This role will require strong cross functional relationships internally and externally to drive key focus areas.


DESIRED OUTCOMES
Partners with global and regional functional stakeholders to provide the implementation and runtime support for the applications in the AppStore
Works collaboratively with the Powertrain manager to develop broadly acceptable solutions
Builds and maintains a high performing team; retains talent
Works with the markets and functions to evolve the Digital Engagement Appstore

DUTIES:
Ensures process adherence and capabilties improvements in the development cycle, but especially on maintaining the solution landscape based on the capability model (completeness and usability cross-markets)
Actively promotes the applications in the AppStore through market requirement – capability – solution assessments
Provides second and third line support services for applications in the AppStore
Facilitates/Monitosr review of the functional/design specification
Fosters a culture of teamwork, collaboration and mentoring

KEY RESPONSIBILITIES
Manages the ongoing, planning, design, and maintenance of the applications in the AppStore and the solutions
Comprehensive performance management of the team including hiring, training, active coaching and setting aggressive and realistic objectives
Identifies areas for improvements, defines methodology and technical requirements and drives experiments to optimize platform
Safeguards the cross functional and multi-market solution scope based on the global capability model.
Develops and empowers direct reports to make appropriate technical decisions
Drives consistency in artifacts and deliverables, budgets, and resource planning
Generates innovative ideas, solutions, and opportunities to contribute to further development of the platform
Takes complete responsibility of the full life cycle of rollouts and oversee software release implementations
Resolves product and project related issues at higher levels
Responsible for people management, capacity planning
Responsible for team building and motivation of the team for technical excellence and growth

EDUCATION & PROFESSIONAL EXPERIENCE
Bachelor’s degree in engineering and/or computer science preferred
Master’s degree a plus
3-5 years of total work experience with strong focus of Product Delivery
Experience managing full life cycle of projects and overseeing software release implementations
Agile development methodology experience (Scrum/Kanban) preferred
Ability to work independently and in small teams, partner effectively cross-group, and manage multiple priorities and deliverables concurrently
Experience organizing, running, supporting, and growing engineering and developing teams

PREFERABLE COMPETENCIES & SKILLS
Passion for leading teams and evolve solutions
Enjoys product and design ideation as much as they do building product
Ability to be both player & coach: we’re looking for someone who is passionate about getting into the details and driving large technology initiatives while coaching and empowering teams to take ownership
Deep expertise in building software solutions, specifically performance distributed systems, leveraging modern frameworks
Displaying a strong spirit of innovation, self-starter, independent and with ability to come up with solutions to complex problems
Passion for software quality, delivering high scale services and achieving engineering excellence
Experience in delivering scalable and high performance services and applications with excellent quality
Experience in Micro-services design and implementation and developing platform/server side components/APIs

For more information please contact
Johan Bruynseels, VP Technology Office, +32 475303929


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