Solution Owner

Solution Owner in Business Solutions Supply Solution Area – “Purchasing & Supplier Development”


IKEA Supply Solutions secures relevant solutions for IKEA Supply – today and tomorrow. Our goal is to connect business and people with information technology, and our Solution Area Purchasing & Supplier Development supports our Purchasing-process & Quality-process. The role of the Supplying-process is to make the IKEA range available to our customers by buying, producing and distributing it to the lowest total cost, high customer experienced quality and under good social as well as environmental conditions.


IKEA is on an exciting growth journey becoming more accessible to the many people. We are investing heavily to develop and digitalize IKEA into the future. IKEA Supply Solutions will support this journey by delivering expertise in business development while safeguarding running business. This way we empower our co-workers, customers and suppliers with the right solutions to optimise the customer experience and contribute to a growing IKEA.


Job Description
As a Solution Owner you are responsible to ensure that the users of the solution have a relevant, user friendly and reliable solution that helps them achieve their business objectives. 
This means that you will – for one or more solutions:
•   Have an end-to-end solution accountability; where you will work with business development, lifecycle management and operations for the assigned solutions.
•   Establish a continuous improvement plan for your solution(s) and manage the implementation via change request and release management. 
•   Manage budget for the assigned solution(s), provide budget input to the Solution Area and work with forecast and follow-up.
•   Create a strong cooperation with internal stakeholders and external IT vendors including application management services, IT delivery services and software providers.
•   Take a direct responsibility for the business support connected to your solutions including access handling, user education, troubleshooting, operation of solutions and service level fulfilment. 
•   As required you will take part and contribute in projects together with your business partners.


Qualifications
Is this the challenge for you?
We offer you a challenging, exciting and fun global role where you will be an active and important part in driving the future of Solution Owner within Solution Area Purchasing & Supplier Development
We believe that:
•   You have a strong interested in information technology and how it enables business improvements.
•   You have previous knowledge and experience of IT service management, running and maintaining corporate IT solutions, as well as leading technical development and/or knowledge in software development.
•   You are self-going, structured and dare to take decisions. 
•   You have excellent listening skills, able to interact with stakeholders – understand them and their needs as well as making them understand yours.
•   You are eager to work in a global environment, to learn and to know “Why”. 
•   You act as role model for IKEA values and you have strong communication skills and the ability to build trustful relationships.
•   You are able to work in an environment where the pre-conditions may change from one day to another and where we need to deliver these changes within short notice.
We also believe you have: 
•   University degree or equivalent work experience
•   Experience in working with global and/or virtual teams
•   IKEA supply chain, sustainability process and solutions management knowledge, seen as an advantage


Additional information
Does this sound like your next challenge?
For this role we have a prefered candidate but we welcome you to apply and we look forward to receiv your application in English no later than the 23 of March