Sommarjobb - Kundtjänst Finsk-, Norsk- och Dansktalande till Göteborg

For our client in the Automotive industry, we are looking for Customer Care Specialists that are fluent in either Norwegian, Danish or Finnish for a fun assignment over the summer!
This is a temporary assignment of approximately 3 months, based in Gothenburg.
About the role:
Our client is pushing the boundaries within electrification, design, safety and sustainability. The role as a Customer Care Specialist at their organization Customer Care gives you the unique opportunity to create great customer experience for consumers. Customer Care is the link between the companies' Group brands, the consumer and the dealer/workshop. They provide consumers excellent experience by engaging them with our partners’ products, services and offers.
What you will do:
As a Customer Care Specialist your responsibility is to consistently deliver an outstanding, personal customer experience addressing the needs of current and future consumers across the shopping and ownership journey. As a brand ambassador your customer-facing role is crucial in supporting our mission to improve the society we live in and bring our brand promise to life. You will get the opportunity to get insights and learn so much both about the consumers and the products which could be highly valuable if you like to build a future career within the company.
In this role you will communicate with consumers based on their needs via phone, email, chat and social media to understand their inquiry/issue and communicate a viable solution with a high service level.
You will also coordinate towing and roadside services for car owners having breakdown. Another part is also to manage lead generation, delegation and follow-up of leads to ensure that they are being utilized effectively. It is important to prioritize and escalate our customers' feedback and feature requests to the relevant internal teams.
Your role includes to continuously and actively identify, propose and drive activities with stakeholders within and outside Customer Care to further improve quality and efficiency in our processes.
Do you fit the profile?
Do you recognize yourself in having a genuine interest in providing excellent customer service? Are you motivated by working in a fast-paced, dynamic team facing challenges in an optimistic way and learning new things? Then this could be the right opportunity for you.
Experience is important, but personality is key! We value previous experience within customer care operations and/or customer service from sales-oriented brands. We believe that you know how to work with CRM systems and are proficient with use of technology and software. You have excellent oral and written communication skills in English plus minimum one Nordic language, preferably two. Having a valid driver’s license is a plus.
In this role you will need to have the ability to work also evening hours, weekends and holidays, we are available for our consumers when they need us.
About the assignment
For this assignment you will be hired as a full-time consultant by Digitalenta. We offer our consultants a generous package including healthcare allowance, insurance policy, paid vacation days and pension savings. In addition, you'll also have a dedicated consultant manager available throughout your employment with us, in addition to optional networking activities with our network of consultants.


The assignment is full-time and for a period of approximately 3 months starting 29/5, with possible extension.