Spanish Speaking Merchant Support

About Us
Zimpler is a Fintech company smack in the middle of next generation payments and Open Banking. We offer an account to account payment solution to companies that want an easy and quick way to offer incoming and outgoing bank payments for their users.

In short: we make it real easy for you to let your users pay and withdraw money while increasing conversion.

Our vision is that everything should just work. Imagine a world which is completely friction free. No waiting in line, no arguing with support, no woopsie daisy unexpected errors. Just smooth sailing from when you wake up in the morning until you slither down between your sheets in the evening. Wouldn’t that be nice?

As a Fintech company, our contribution to this comfier future is to simplify transactions between people and business everywhere. By listening to the needs of our customers, we create custom solutions, finding better, smarter, smoother, prettier, user friendlier and more innovative ways to do things.

We’ve just hit a growth spurt and are on the lookout for a Spanish Merchant Support to join our motley crew of curious, growth minded and all around nice people.

About the role
We are looking for someone committed who will strengthen Zimpler’s support work. You will play an important role in ensuring the quality of Zimpler's product to customers as well as be a key player in Zimpler's continued international expansion. You will be part of a tight-knit team where everyone strives toward the same goal and supports each other.

The role will include both day and evening shifts as well as on-call duty.

Things you’ll be responsible for
- Support our merchants through email
- Create and analyse data using Excel
- Reconcile transactions and product flows
- Work and be involved in developing improvements in working methods for the team


Things you are really good at
- Enjoys working with administrative work where the focus is on analysis, paying attention to details and capturing and recording important data
- Handling a broad range of complex questions from our merchants / Clients
- You have an interest in technology and understand it easily
- Communicating both internally and externally
- Knowledge of Excel and basic functions


And you are definitely
- Fluent in English and Spanish. Portuguese is highly advantageous
- Experience from 2nd line support where you previously worked with complex cases. We will jump for you joy if you have previous experience from a payments company
- You as a person is self-motivated and fast learner. You enjoy teamwork and not afraid to help out if necessary