Spanish/Portuguese Speaking Sales Administration Officer

At Tetra Pak we touch millions of people’s lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHAT´S GOOD, we strive to make a difference by protecting food, people and our futures. To do this we need more than smart technology. We need smart people too. People like you, who want to work with people like us.
The European Services Administration Centre, a department within Tetra Pak Technical Service, handles spare part order administration for all Tetra Pak customers in Europe. The department, based in Lund service ~3900 customer sites in Europe, Turkey & Maghreb in thirteen different languages. This department includes the Sales Administration Officers who direct handle our customer satisfaction. We are now looking for a talented Sales Administrator Officer to join.
What you will do
As our Sales Administration Officer you’ll play a vital role in our dynamic team’s success to handle all the administrative tasks for the spare part orders, from initial contact with the customer, to co-ordination and follow-up of transportation to the customer’s destination. You’ll report to Team Manager of the European Services Administration Centre in Lund.
You will focus on:
• Act as our main contact for customers & market companies for parts orders and inquiries.
• Respond to incoming orders and aid queries per phone and e-mail.
• Execute order administration tasks in SAP and other internal tools & systems.
• Follow-up on orders, service level agreements and other key measurements.
• Assure that transport to each customer is done in the right time, and at the lowest cost.
• Work in close cooperation with the European market companies & other internal departments.
• Continuously build and use your network of Tetra Pak colleagues & external partners for support.
This position is temporary for 1 year with open possibility to continue. You will be located in Lund, but you will work in a global arena.
Who you are
We believe that you are service minded, customer focused and result oriented in your work. You can easily on a very detailed level understand work instructions, work processes and administrative tools. You like to work independently and collaborate with others towards set goals. We seek a team-player that helps solve work tasks in most efficient way and that takes own initiatives. You have excellent communication skills, customer service being your leading star.
You have a relevant post-secondary education and proficient experience from working with administrative tasks and customer service.
This position requires good communication. you must be fluent both in English and Spanish/Portuguese written and verbally. This is vital for this position; we use language test.
We offer
As our Sales Administration Officer you will be part of a global leading company where our vision is to make food safe and available everywhere. We can offer you highly skilled and passionate colleagues, a vibrant melting pot of diversity, and a challenging and high paced work environment where our employees take great pride from protecting food to protecting the planet. You will work in a market leading company which offers continuous training and development opportunities in a trendy, comfortable and activity-based office environment. At Tetra Pak we believe in work-life balance, we offer sports and training facilities, and nice canteen and attractive pension and insurance scheme.
Care to join?
Please submit your CV and motivational letter in English as soon as you can but at latest 26th of May through our career site jobs.tetrapak.com.
In this recruitment we apply continuous selection.
To know more about the position contact hiring manager Gunilla Palmqvist at e-mail: Gunilla.Palmqvist@tetrapak.com
Questions about your application contact Josephine Malalla at +46 73 336 5253
For trade union information contact Sveriges Ingenjörer Lars Haraldsson at +46 46 36 2533 and Unionen Susan Stigborg-Andersson at +46 46 36 2432