Spare Parts Assistant for Backoffice After Sales

We are now looking for a Spare Parts Assistant, located in our head office in Arlöv

The Job

Our Spare Parts organization fulfills an important and central function in our business. As Spare Parts Assistant you support our customers, service engineers and other internal colleagues. You contribute to an efficient way of working and continuous improvements, both in daily operation and from process point of view. Spare Parts daily or weekly tasks are (but am not limited to):

- Support regarding spare parts issues via email and telephone
- Manage inquiries, handle orders for both external and internal customers
- Follow up of stock in local warehouse and replenishment
- Pricing and price simulation
- Create quotes for parts and rebuilds of forklift trucks
- Set up new parts in SAP
- Handle in / out deliveries (local spare parts warehouse)
- Create and check the department's error lists
- Booking of shipping
- Follow up of tasks and issues in the spare parts area


Monthly or occasional tasks:

- Recurring follow-up of service engineer’s stock and automatic replenishment
- Planning and performing inventory of stock in service engineer’s vans. Perform final inventory when needed
- Maintain and update internal price lists
- Contribute to keeping internal documents, manuals, processes, and quality routines updated


Your background

- Ideally you have a solid background in the forklift industry and have already experience of the role. Alternatively, you have a solid experience as a service engineer in the forklift industry and want to develop your administrative skills in a spare part org. If you have experience from e.g. the car industry as a spare parts assistant, and have great administrative skills, it is also an interesting background
- You have a track record that shows that you continuously can give priority to the correct tasks, so internal and external customers feel that they receive good service
- You have had a role where regular follow-up of daily tasks as well as KPI’s are critical for success
- Obviously, you have experience of technical after-market (from a company that sell technical equipment, service it and sell spare parts)
- If you come from another background than service engineer in the forklift industry, you probably have an academic degree or completed secondary education with corresponding experience
- Ideally, you have experience of SAP
- Good knowledge of Excel and the rest of the Office package
- The corporate language is English, you need to speak and write English and Swedish fluently, if you also master Danish it is a big advantage
- You are accurate, flexible and you have a structured way of working


You will interact with both internal and external contacts, it requires patience and the ability to handle many different types of people.

Application

Are you ready for your next step? We look forward to your application no later than 2022-11-04. Please attach CV and Cover Letter (where you clarify and sum up your main merits for the job) in English or Swedish. We work with ongoing recruitment, which means that we may fill the position before the last application day, so apply as soon as possible. This is a full-time position, working hours 08:00 - 16:30.

For questions about the position or the recruitment process, please contact Madeleine Voss, Spare Parts Manager at madeleine.voss@jungheinrich.se or +46 703 01 86 06.





About Jungheinrich

Jungheinrich AG is one of the world's largest suppliers of forklifts, racking and storage systems. Annual production is over 125,000 trucks. The company has a total of 18,000 employees and a turnover of 4 billion Euros. Our corporate language is English. Jungheinrich Svenska AB is wholly owned by the German parent company and has approximately 190 employees and a turnover of +600 million SEK.

Jungheinrich ranked 171st on Forbes World's Best Employers 2021!

The head office is located in Malmö. We have branch offices in Stockholm and Gothenburg, as well as sales offices in Linköping, Örebro and Sundsvall. Our business consists of the sale of new and used trucks, truck rental, truck service and spare parts. We also offer complete storage solutions with racks and storage systems.

http://www.jungheinrich.se/) www.jungheinrich.se (http://www.jungheinrich.se)