Spare Parts Manager for Backoffice After Sales

We are now looking for a Spare Parts Manager, located in our head office in Arlöv, with responsibility for Sweden and Denmark

The Job

Our Spare Parts organization fulfills an important and central function in our business. As Spare Parts Manager, you lead and develop the team in the challenge with customer-oriented and fast support, and push continuous improvements. You coach, inspire and develop the employees into a strong team with energy and a proactive approach. You ensure an efficient way of working, both in daily operation and more tactically, to achieve objectives. You develop the Spare Parts section and consider customers, collaboration with other organizations, processes and quality. Since the Spare Parts Manager only has five direct reports, you will spend approximately 50% of your time working operationally. You report directly to the Back Office Manager for Sweden and Denmark (located in Arlöv). Spare Parts daily or weekly tasks are (but am not limited to):

- Support regarding spare parts issues via email and telephone
- Manage inquiries, handle orders for both external and internal customers
- Follow up of stock in local warehouse and replenishment
- Pricing and price simulation
- Create quotes for parts and rebuilds of forklift trucks
- Set up new parts in SAP
- Handle in / out deliveries (local spare parts warehouse)
- Create and check the department's error lists
- Booking of shipping


Monthly or occasional tasks

- Recurring follow-up of service engineers stock and automatic replenishment
- Planning and performing inventory of stock in service engineers vans. Perform final inventory when needed
- Maintain and update internal price lists
- Maintain and update internal documents and manuals
- Develop processes and quality routines to improve the Spare Parts work area


Your background

- You have a few or several years' experience as a line manager. You know what requirements leadership imply and can handle positive and negative criticism professionally. If you have experience of leadership in an international context, it is beneficial

- You have a track record that shows that you continuously can give priority to the correct tasks, while all internal and external customers still feel that they receive good service
- You have been a leader in a business where regular follow-up of daily tasks as well as KPI’s are critical for success
- As a leader, you have the ability to quickly build competence in the team and continuously ensure flexibility and an even workload between team members
- Ideally, you have experience of technical after-market (from a company that sell technical equipment, service it and sell spare parts)
- You push continuous improvements (change management) in daily operations
- You probably have an academic degree or completed secondary education with corresponding experience
- Ideally, you have experience of SAP
- Good knowledge of Excel and the rest of the Office package
- The corporate language is English so you need to speak and write English and a Scandinavian language fluently
- You are accurate, flexible and you have a structured way of working


You can see how small optimizations affect the big picture. You will interact with both internal and external contacts, it requires patience and the ability to handle many different types of people. Furthermore, you are a solution-oriented person who dares to challenge existing structure to achieve results.



Application

Are you ready for your next step? We look forward to your application no later than 2021-01-15. Please attach CV and Cover Letter (where you clarify and sum up your main merits for the job) in English. We work with ongoing recruitment, which means that we may fill the position before the last application day, so apply as soon as possible. This is a full-time position, working hours 08:00 - 16:30.

For questions about the position or the recruitment process, please contact Mikael Lundberg, Back Office Manager After Sales at mikael.lundberg@jungheinrich.se or +46705 85 42 03.



About Jungheinrich

Jungheinrich AG is one of the world's largest suppliers of trucks, pallet racking and storage systems. The annual production is over 125,000 trucks. The company has a total of 18 000 employees and a turnover of 4 billion Euros. Our corporate language is English. Jungheinrich Svenska AB is owned by the German parent company and has approximately 170 employees and a turnover of +500 million SEK.

The head office is located in Malmö. We have branch offices in Stockholm and Gothenburg, as well as sales offices in Linköping, Örebro and Sundsvall. Our business consists of sales of new and used trucks, truck rental, truck service and spare parts. We also offer complete warehouse solutions with pallet racking and warehouse systems (http://www.jungheinrich.se/) www.jungheinrich.se (http://www.jungheinrich.se)