Specialist for Technical Support for Telecom

We are looking for a very senior Specialist for Technical Support for Telecom Services.Job description: We need to improve technical support operational efficiency and reduce the delivery time & enhance customer satisfaction, The job is responsible for designing the leading process of site investigation, hardware and software installation,engineering design and delivery to customers in the telecom equipment supplier field.Responsibilities: 1.Providing the leading process & supporting IT tools for technical support 2.Analysis the gap between the Huawei and the best practice in the industry 3.Planning the roadmap to make consistent progress in achieving the best practice.4.Analysis the trend in technical support in future(next 2-3 years) Requirements: 1.Experienced in business process and IT tools of engineering design 2.Experienced in business process and IT tools of site investigation 3.Experienced in business process and IT tools of hardware installation 4.Experienced in business process and IT tools of software installation 5.Have a comprehensive understanding for network design in NRO (Network Roll Out) Preferred Candidates will possess the following skills: 6.Have a comprehensive understanding for Software license distributing and maintenance according to the PO (Purchase Order) 7.Have a comprehensive understanding for process in supply chain Skicka gärna ansökan och CV med kort personlig kommentar, gärna bild, information om kompetenser, ev.Vi samlar vinnare.Det skall vara roligt att arbeta för och med EBC!