Sports Advisor Specialist - Swedish Market

Description
you have a natural interest and passion for sports and outdoor activities this is the job for you. We are interested in people with a free and sports oriented spirit with a strong and professional customer service mindset. All applicants should possess an interest in providing excellent costumer service, an optimistic mind-set, and the ability to work in a team atmosphere.
Responsibilities
Contact Management:
- Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers.
- Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system.
- Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates.
- Update tickets in accordance with proper logging procedures.
- Ensure correct presentation of the client's corporate and brand images in all interactions.
Knowledge Management:
- Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service.
- Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within WEBHELP guidelines.
- Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures.
We offer:
- Full-time and long-term contract
- Salary: 16.732,21 euros gross/year + up to 3.600 euros gross/year in bonus
- Schedule: (rotative) from Monday to Friday 09:00 - 17:00
- Internal Development Program
- Discounts with the brand
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
Requirements
- Native level speaker of Swedish
- Fluent English
- Self motivated
- Team player
- Active listening skills
- Supportive person
- Outgoing and open minded

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
Referencia
RQ22-006777-1-SWEDEN