Sr IT Operations Support Engineer (Adobe/SAS Marketing Automation)

Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations - and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate - by being a strong and personal financial partner.

Job ID: 23314
We are now looking for Data Operation Expert to manage and support the Marketing Automation application with Adobe Experience Platform and Adobe Journey Optimize.
At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger. 
About this opportunity
Welcome to the Group Data Management and Data Operation team. We add value by providing data and analytics solutions to the rest of the Nordea. As the Adobe/SAS Marketing Automation Support Engineer, you’ll play a valuable role in becoming a Subject Matter Expert around application management including different compliance and life cycle management aspects. In your role, you will be working closely with our application owners and provides and supporting them to ensure our applications meet the expected Nordea standards.
Examples of the solutions we enable via our agile release trains are Common Data Platform (CDP), business data marts, Marketing Automation, AI & Machine Learning application etc.
This is an opportunity for you to be part of taking Data @ Nordea to the next level and to collaborate with different organization units and teams across the Nordics, Poland and India.
What you’ll be doing:
* Maintain Journey Optimizer features such as journey orchestration, triggers, automations, actions, messages and offer
* Creating and managing journeys, campaigns, landing pages, assets, and reports in AJO
* Eager to learn new technologies and evaluate new product features
* Should have Excellent communication, presentation, and problem-solving skills

The role is based in Gdynia; Copenhagen; Gdańsk; Helsinki; Stockholm.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To succeed in this role, we believe that you:
* Collaborate with the Application Owners & Provider and support them in doing the right things
* Become the subject matter expert around Adobe/SAS application
* Facilitate different kinds of application management processes e.g: Risk management process to ensure we manage our risks in a pro-active and structured manner (RATIS)
* Application assessments (e.g. compliancy checks)
* Annual budgeting
* Drive and coordinate different ad-hoc initiatives and projects that arise around our application landscape

Your experience and background:
* Knowledge of any marketing automation tool  preferred Adobe Experience Platform and Adobe Journey Optimizer
* Hands-on experience with Hadoop ecosystems, SQL, APIs and basic UNIX commands
* Working knowledge of data management

If this sounds like you, get in touch!
Next steps
Submit your application no later than 19/12/2024. For more information, you’re welcome to contact Parag Purushottam Dhonde at parag.dhonde@nordea.com.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.
For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.