Sr. Supporttekniker to international electronics company

MultiMind Bemanning AB offers staffing and recruitment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.

We are looking for Sr. Supporttekniker  to join one of the leading consumer electronics companies in the world! This is a consultancy opportunity, a 1-year contract starting ASAP with possible extension.

Tasks/ Responsibilities    Receive and handle incoming cases from corporate customers by telephone and mail


Conduct technical troubleshooting


To assist and train with support and knowledge for all B2B agents.


Book service orders


Know the process for, and be able to make decisions in DOA cases


Follow up service repairs with service partners via email and phone.


Report status of service repairs to SVC Tracking specialist.


Act as a filter between the team and management when it comes to questions about the daily work:


Relieve product specialist with simple questions about troubleshooting and product help.


Keep in touch and prevent duplication of issues by participating in documenting and updating the knowledge base and promoting the agents' use of this and its content.


Skills required Need to have:    Great skills of handling computer and phone calls simultaneously


Being able to navigate easily between different systems


Medium/high experience of Outlook and word


Basic/medium experience of Excel


Experience from technical support by phone, for similar products


Language:


Fluent in Swedish and Good in English, both speech and writing


Knowledge of another Nordic language is a plus


Wish to have: Experience from technical support for screens, monitors, TV:s


Interested? If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.

We offer MultiMind employees: Employment terms according to the collective agreement in terms of salary, vacation, statutory pension contribution, sick-leave entitlements, parental leave and overtime compensation. 


A dedicated Staffing & Recruitment Manager that continuously monitor your career development and ensures good work conditions.


Participate in fun activities and events.


Generous preventive health care through a beneficial discount on a gym membership