Sr. UX Designer - Customer Identity and Data

Why now?

Volvo Cars is on an ambitious journey to redefine what it means to own a vehicle during a time of rapid change in the transport industry. Volvo Cars is looking to redefine all aspects of the car ecosystem including mobility solutions, autonomous driving, vehicle electrification, sustainability, and digital purchases and engagement. User Experience as a discipline is a key part of Volvo Cars' strategy and the UX organization gathers insights about our users, and redefines and elevates their experience of Volvo's products and services.

We are seeking a Senior UX Designer - Customer Identity and Data for the new Retail Systems UX Team, which is a part of Volvo Cars' UX organization, to be based in either Stockholm or Gothenburg. 

Why now?
Volvo Cars is on an ambitious journey to redefine what it means to give people freedom to move in the most innovative times in the mobility industry. Volvo Cars is looking to redefine all aspects of its eco-system - from the vehicle itself, to how it is owned, driven, powered and purchased online. User Experience as a discipline is a key part of Volvo Cars' strategy and a newly formed UX organisation is helping gather insights about our user's and redefine and elevate the users experience of Volvo's products and Services.

What you'll do
In a new role on a new team, the Senior UX Designer for Customer Identity and Data on the Retail Systems UX team will redefine what it means to buy a car online as well as how systems that support customers in their ownership experience are designed and used. 

You'll be part of elevating user experience in collaboration with stakeholders in product and engineering. Using your strategic thinking, collaboration, and communication skills, you will help define the entire retail landscape of Volvo retail and create buying and full-lifecycle experiences for customers that are simple, seamless, and thoughtful.

Your mission will include increasing long-term customer engagement by using insights from users' data to personalise their buying experiences and ensure that they are inspired and entertained in the process. To increase customer satisfaction and retention, you will create a customer care and service experience that is as smooth and delightful as the initial buying experience. You will advocate for the customer and exceptional design with a high level of craft.
Location
Stockholm or Volvo Cars Headquarters in Gothenburg. International Candidates are welcome! We help with relocation, but remote work is not an option. 

How to learn more and apply
For questions about the team, position, and recruitment process, please contact User Experience Lead Recruiter Megan Reif at megan.reif.dyfvermark@volvocars.com.

Please note that applications (CVs and Portfolios) via email will not be accepted.

There is no need for a cover letter, but please answer the screening questions.

If you upload or (preferably) link to your your public or private online portfolio where you have documented your work and processes, your application will be prioritized.

The UX Organization is growing and has several roles in the pipeline. If you would like to stay in contact about this as well as future positions, you are welcome to create your career account at Volvo Cars so we can contact you about future roles. Be sure to indicate that you are interested in being contacted about other positions AND that you make your profile available to all Volvo Cars recruiters in your country/region so we can share it with relevant hiring managers.

We look forward to receiving your application!

Who you are
We believe that you are a person who thinks big at the system level and has worked extensively using insights from customer data to inform and personalize user experience in customer-facing retail, whether that's in automotive or in another data-rich industry like banking/fintech, health and medical, on-demand services, or logistics companies in which shoppers both shop online and in brick-and-mortar stores and continue to deepen their relationship with the brand post-purchase. You are familiar with working with a broad network of stores in diverse locations as well as a variety of purchasing journeys.

We believe that you have been in UX Design for at least six years working in large, commplex organizations delivering consumer-focused technology, so you understand all aspects of product architecture, interaction and visual design, and UX research. You’re a strong communicator and collaborator with design partners and other stakeholders from teams such as product, operations, and engineering. 

Additionally, you have:
•    Strong UX fundamentals and user-centered design practices.
•    Data modelling experience within UX, including architectural planning for complex systems.
•    The ability to create a logical, consistent, and elegant structure from messy complexity, and to transition to a scalable set of global systems.
•    Experience working with mature design systems.
•    Experience understanding and designing for web, mobile, and physical environments like stores and cars.
•    A portfolio (or work samples) of relevant past projects.