Staff Planner within Plan & Operate, IT Service

The IKEA IT Delivery Helpdesk provides IT Support to all IKEA co-workers globally in cooperation with the Country IT co-workers. Helpdesk has around 250 co-workers divided into 9 locations in four time zones. We provide support in 24x7 hours and in multiple languages. Currently we work and are organized in "business functions", i.e. Retail/ Supporting/ Range & Supply. This is now about to change and early January 2015, we started to implement a new organization to better meet the increasing demands from IKEA for IT Support. From 1st of June, Helpdesk will have a unit called ?Plan and Operate?. This is the unit that will secure daily operations and responsible of staff planning based on the support need. This unit will monitor and dispatch all incidents and secure that daily support is carried out with quality.

Come be yourself with us

Staff Planner within Plan & Operate, IT Service Desk

Would you like to be part of a global team that works to ensure the best possible support for our user organizations? As Staff Planner you secure daily operation and ensure that the staffing plan meet the needs of the user organizations.

To make use of our resources in the best way, you are creating a diverse and appropriate staff plan to meet specified operational and productivity needs. You have a strong desire to optimize the staff plan, inspired by employees, users and business.

You take responsibility for the entire staffing process, from forecasting to follow up of the outcome.
You will contribute to meet the goals of the long-term staffing plan, make sure to carefully follow up workforce planning and key financial indicators, supported by accurate reports.

To be successful in this assignment you need to be collaborative across all departments and be a credible partner who makes sure that everyone understands and participates in optimizing the workforce by focusing on employees, users and IT Service Desk business needs. You are structured, communicative and analytical. You have the will to improve staff planning, taking into account the user impact, ensure that work schedules are in conformity with laws, agreements and local agreements. You understand how staff plans affect the KPIs and productivity results.

You have the ability to inspire, communicate clearly, and build trusting relationships throughout the organization.

You will report to the unit manager at Plan and Operate. The Staff Planners can work from any of the IKEA IT Service Desk locations in Europe (Paris, Wallau, Dortmund, Janki, Älmhult or Helsingborg). The assignment may require work some weekends.

For more information about the position, please contact Unit Manager for plan and Operate Eta Carlsson +46 (0) 766 190 139. If you have any questions about the recruitment process you are welcome to contact IKEA HR Service Centre 0476-58 75 00.

The selection process will take place continuously, so please send in your application as soon as possible, latest Sunday 3rd of May 2015.