Stockholm: Customer Sales Manager at SalesStar

About SalesStar Scandinavia

 

Sales Star Scandinavia is looking for a Customer Service Manager for our Stockholm office. The successful candidate will be employed full time, working flexible hours and on a remote basis. The role will require a degree of flexibility, to accommodate the virtual meetings which take place globally, particularly with Head Office in New Zealand.

 

Being a part of SalesStar Global, our team comprises of experienced salespeople, businessmen, coaches and managers who are passionate about the task of selling and increasing the efficiency and performance of sales organisations all over the world. We work with small and medium-sized companies, primarily in the manufacturing industry, with an international presence. Our customers are growth-oriented CEOs and sales leaders, looking for tailored consulting solutions to quickly develop their sales team to become high-performing. We work with customer companies that are focused on change and want to invest in their sales organization to create the desired growth.

 

 

 

Role Specification

We are looking for a highly motivated individual to provide a professional executive support service to the Managing Director and Coaches within the Salesstar Scandanavian Team.  The role holder will support the Managing Director by acting as the first point of contact and providing a high-level specialist, professional and confidential support to manage enquires from various internal and external stakeholders and clients.

We are looking for someone who is efficient in managing a varied workload and who uses their initiative to proactively follow up on issues and actions. You will have excellent communication and team working skills and be able to build strong partnerships at all levels, both internally and externally.  

Critical Success factors:

Be prepared to work flexibly to accommodate and support the business priorities and customer requirements.
Take a proactive approach to managing multiple and complex workloads
 

Role Requirements:

Act as a first point of contact for all customers, via email and telephone, providing a high-level, professional support service
Liaise with the SalesStar coaches and clients to schedule the relevant meetings, sessions and workshops
Provide administrative and project support to our coaches' ensuring that tasks are completed within the set deadlines
Manage the on-boarding process for new customers and clients, ensuring outstanding customer service is provided
Manage and maintain all customer activities and projects on the SalesStar CRM system (Membain)
Manage and process all client invoicing, ensuring the finance contacts and systems are set-up as appropriate and that all relevant follow-up action is carried out to ensure payments are received on time
Schedule and participate in virtual meetings (Via Zoom) both internally and externally, ensuring an accurate record of minutes and actions are recorded and entered onto the CRM system
 

 

Person Specification

You will be educated to degree level or have equivalent practical experience of working in a similar customer service support role. You will also have experience of processing invoices and have a strong understanding of managing high level key accounts. You will be a confident communicator, have excellent organisational skills and be comfortable operating proactively within a team.

Be a visible and enthusiastic member of the team, encouraging partnership working across the Scandanavian and global organisation
Take a pro-active approach to managing workloads and the completion of tasks
Support the MD and Coaches by monitoring client playbooks via the CRM system, Membrain
Ensure appropriate communication channels are in place and are effective between you and all Salesstar clients
Demonstrate experience of using analytical and data analysis skills, with an ability to form into PowerPoint Presentations
Dedicated and customer-focused individual with proven experience in a customer service role
Possess excellent organisation skills with a proven ability to organise multiple calendars and diaries
Ability to work independently as well as in a team
Ability to manage many client projects, simultaneously, from initiation to closure  
Take a proactive approach to problem solving and be able to anticipate customers' needs to ensure customer satisfaction
Possess the ability to communicate both internally and externally, in both English and Swedish, to a high caliber
Demonstrate strong IT skills with an ability to work in a virtual environment (using digital technology, such as Teams and Zoom)
Fully proficient in the use of MS Office and Google Drive, including experience of using complex CRM systems.
 

 

Salesstar Webpage : https://www.salesstar.com/home

 

 

 

 

 

Our Core Values

 

Do it for the Right Reason

Product of the Product

Team First

Create Raving Fans