Strategic Account Manager - Retail Banks

Minna was founded in 2015, we are in rapid growth, well funded and planning for global expansion. We are one of the fastest-growing Fintechs in Europe, we now offer a once in a lifetime position!

Our world-leading subscription management products reach 10+ million and help people save time, money and effort. At Minna Technologies, we are on a mission to give power to the modern consumer, through effortless subscription management 🚀. We do that by helping top tier retail banks in Europe deliver the next generation of digital customer experiences. Banks who work with us will improve customer satisfaction, customer engagement, and increase revenue from digital channels.

About the job
As we continue to expand in the Nordics and across Europe, we are looking for you! An experienced, tech-savvy and innovative super talented Strategic Account Manager (farmer).

You will be responsible for managing relationships with our valued customers. As a Strategic Account Manager, you will oversee customer retention, satisfaction, and revenue growth strategy. In this position, you will:

- Serve as the main point of contact for your assigned accounts.
- Get to know your accounts to understand their opportunities and challenges.
- Identify how our company can support the customer’s opportunities and challenges.
- Create account plans and set goals that drive the right initiatives.
- Monitor the satisfaction level of your customer accounts and report progress.
- Be on point as the internal company contact regarding your customer accounts.


Who we are looking for?
Qualifications

You must have hands-on experience and demonstrated success in managing multiple key customer accounts. Strong relationship-building skills to build trust and rapport with customer account stakeholders. Effective written and verbal communication skills. Data reporting and analytical skills; must be able to pull and analyze key metrics to measure the results of customer retention and satisfaction. Creative, flexible and positive problem-solver.

Skills

- A great communicator, as the liaison for the customer and the rest of the company, you need to excel at communicating in person, over the phone, via email, and across teams. You must be comfortable addressing C-suite executives at Banks.
- A future expert, one of the primary goals of account management is to nurture strategic relationships with top accounts, so you must possess an in-depth knowledge about our company and our customers. This expertise will allow you to identify the best opportunities for growth.
- A strategic orchestrator, you need to have a strategic perspective that goes beyond short-term gains. You must be able to juggle many moving parts and orchestrate deals and long-term plans that align with a mutually beneficial strategy. Strong selling skills are very important, but you prioritize long-term success and relationship over short-term transactions.
- A leader, that must be adept at directing customers and managing employees at all levels of the business. Because you touch so many parts of the business, you should be confident and highly respected by both clients and co-workers. Additionally, you will act as a visionary that ensures the future is greater than the present. You will be expected to lead both customers and internal executives and managers on key initiatives.
- A skilled negotiator, at the end of the day your goal is to build the lifetime value of their customer. In order to do this, we do not only need to sell to the customer you will together with the Account Executive help negotiate terms so both parties end up happy. This requires from you a keen sense of timing, killer presentation skills, and the confidence to hold your ground and push back when necessary.
- A Value-based seller, the long-term success depends on being able to demonstrate value to the customer. You need to communicate the value of your offerings both strategically and financially to your customers. This is where understanding the business also comes in handy. You can curate custom offerings and create more value for our key accounts, helping them to sell more effectively and retain long-term relationships.


What we offer you
At Minna Technologies, we strive to have a caring and inspiring work environment where you are encouraged to be yourself, and where you can grow as a person.

We believe in a culture that makes everyone feel appreciated, included and respected. In fact, our aspiration is to create such a good work environment that you will never feel the urge to apply for another job ever again!

In order to create an amazing workplace, we strongly believe that the office must feel like your second home. That is why we put great effort into making our office feel cosy and welcoming. Going to work should be a pleasure!

Besides putting lots of effort into our culture and office, we also offer several other employee benefits. Here is a summary of what you can expect when working at Minna Technologies:

- Shares in the company
- 5 weeks paid vacation
- Parental leave
- A Computer of your choice
- Career planning and coaching
- Team Weeks two times a year
- Flexible work hours
- Social gatherings with colleagues (e.g., outdoor activities and board games)
- After works
- Free beverages (smoothies, soft drinks, energy drinks, coffee etc.)
- Free lunches during workshops and hackathons


If you would like to learn more about our company culture, we encourage you to check out our Instagram page Life at Minna Technologies. (https://www.instagram.com/minnatechnologies/)