Summer job at Essity within IT Service Desk

Do you want to get work life experience in a large international organization and at the same time get the opportunity to make valuable contacts for the future? Now it is time to apply for the summer jobs of 2020 at our office in Gothenburg! We are looking for you who are a high school or university student and are curious about Essity and our hygiene and health products.
Innovation, sustainability and growth represent the cornerstones of our development. We are therefore looking for people who want to make a difference and who are willing to think outside the box. Do you have personal drive and ability to take on challenges in a group? Then Essity is the employer for you!
Please note: This job advertisement concerns the WSS IT Gobal Service Desk department. Please apply only if you have the relevant background.
You need to be available between weeks 24-34 for this position. 
We are looking for a summer worker to the first level IT support team - WSS IT Global Service Desk. The main responsibility is to read, understand, categorize and prioritize issues reported by the business, and then resolve/fulfill them where possible.
What You Will Do
You will be working in the WSS Global Service Desk team as 1st line IT support, receiving phone calls and issues in our service management tool from customers within the company, which you will need to classify and prioritize. You might also act 2nd level support when assisting the local IT team in the Gothenburg office.
Some of the common work areas are Microsoft applications such as Office 365 suite, MS Teams, Skype for Business, and other general applications. User administration in Active Directory and applications used within the company. Software installation. Troubleshooting general PC, Windows 10 and iOS device issues.
Support and communication will mostly be done, but not limited to, in the service management tool and by phone. Skype for Business and TeamViewer is used for remote support.
Who You Are
Education level: Minimum of Upper Secondary school
Please state what courses you have taken and potential projects you have done
Fluent in English and Swedish is an advantage

Also let us know what your favorite subjects in school are and/or what your ambitions are in the future. Furthermore, to succeed in our jobs, we believe that you have good interpersonal skills, a strong willingness to learn and do your best as well as having a positive attitude.
Other
Please enclose a short cover letter and specify which weeks you are available for work. You are welcome with your application either in Swedish or in English.
We would like to receive your application as soon as possible but no later than 15th of March. The interview process will be ongoing during March/April.
Together, we are improving lives, every day.
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.